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About NetApp
NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.
If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. We embrace diversity and openness because it's in our DNA. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.
"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization."-George Kurian, CEO
Technical Support Engineer - French Speaker
Cork, Munster, Ireland
Job category: Customer Support
Job ID: 128336-en_US
Job summary
As a Storage Support Engineer you provide support to customers, customer support personnel, and field support staff that is focused on diagnosing, troubleshooting, repairing and debugging NetApp products. You respond to situations where first-line product support has failed to isolate or fix problems in hardware or software products, and you ensure delivery of optimal results. You must be a “take charge” professional, with demonstrated technical problem-solving skills, a subject matter expert and possess strong customer service orientation and experience.
Job requirements
* NetApp Cluster-Mode Storage Solutions and related technologies
* Data ONTAP operating system and NetApp High-Availability (HA) technology
* UNIX/Linux configuration, administration and technical support
* Microsoft Windows environment configuration, system administration and technical support
* NAS and/or SAN storage and surrounding infrastructure
* The interoperability of enterprise applications (such as Microsoft Exchange, Microsoft SQL Server, Oracle, and SAP) with NetApp storage systems and solutions
* Server, and Desktop Virtualization Solutions (such as VMware, Microsoft Hyper-V, Citrix)
* NetApp Storage Management Software Suite
* NetApp Data Protection Software and related backup technology
* Performance issues relating to NetApp storage solutions
* Solid understanding of one or more of the following protocols, applications and platforms: NFS, CIFS, SAN, iSCSI, TCP/IP, RAID, DNS, NIS and AD
Your profile
* A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work experience;
* 3+ of experience in UNIX, Storage administration or technical support.
* Certification or experience in managing Kubernetes environments.
* Strong written and verbal communication skills in English and French
* Strong interpersonal communication and customer service skills in stressful and/or ambiguous situations.
* Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
* Ability to follow standard engineering principles and practices.
* Creative approach to problem solving.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
Did you know...
Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why NetApp?
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world's biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favourite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.
If you want to help us build knowledge and solve big problems, let's talk.
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