At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
Path/Level: B1
At Lilly, we make a difference for people the world over by discovering, developing and delivering medicines that help people live longer, healthier and more active lives.
The Customer Meeting Services (CMS) team supports Lilly Meeting Owners with meeting planning & oversight, HCPs Contracts and payments execution and the reporting of transfer of value (TOV) to enable compliance with the EFPIA Disclosure Code.
Responsibilities
* Be seen as a “go-to” information resource for Contracting to Pay queries both from external HCPs and internal business partners.
* Provide excellent customer experience through the end to end coordination & execution of the Contract to Pay process in a compliant manner.
* Ensure efficient and effective issue resolution across the Contract to Pay process.
* Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCPs.
* Ensure compliance with data capture requirements to support Lilly’s TOV Disclosure requirements.
* Monitor daily operational dashboard to ensure compliance with pre-defined SLAs.
* Support global/regional CMS projects with focus on the Contract to Pay process.
* Support the overall CMS team by demonstrating flexibility in providing cover for team members.
* You may be required to support other markets, language requirements permitting.
Personal Attributes
* Ability to handle complexity and utilize analytical skills, with attention to detail.
* Ability to proactively & effectively analyze & resolve problems.
* Ability to effectively prioritize and complete key tasks and deliverables.
* Able to respond flexibly and empathetically to customer needs.
* Ability to work in local/regional/global team environment and communicate effectively.
Requirements: Experience and Education
* 2-3 years’ customer facing experience with excellent communications & compliance skills.
* Associates Degree (or equivalent work experience).
* Fluency in English language is essential. Additional Language is an advantage.
* Experience in Sales Force, SAP P2P module, MS Office.
* Experience with Contracting systems an advantage.
* Experience in CMS HCP C2P.
Compliance
* Demonstrate a strong compliance-oriented mindset & help to build a strong compliance culture.
* Ensure ownership for all applicable Operational controls for your area.
Additional Information
* Travel Percentage – Up to 10% international travel may be required.
#J-18808-Ljbffr