Social network you want to login/join with:
Client:
Cpl
Location:
Dublin, Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
c13a353c4f47
Job Views:
89
Posted:
21.01.2025
Expiry Date:
07.03.2025
Job Description:
Position Information
Job Title: Salesforce & Systems Administrator
Division: Operations team
Start Date: Immediately
Location(s): Nationwide / Hybrid
Servisource, part of the Cpl Group, is seeking to appoint a Salesforce & System Administrator to join our existing Operations Team. The Salesforce & System Administrator will be required to work in a team environment and be involved in specific projects.
The ideal candidate will have 2+ years of administrative experience in handling all aspects of CRM, case management, and platform maintenance. They will contribute to Servisource by providing technical support and working on projects that continually improve the service offering. They will support a range of applications including Microsoft, Salesforce, and several systems from other vendors. Full training and support will be provided, and if the candidate is successful in this role over 1-3 years, there will be further career opportunities in development, testing, cloud and infrastructure, DevOps, and agile project management.
Duties of the role include but are not limited to the following:
* Understanding and documenting business and customer requirements, with constant delivery of software iterations.
* Develop alternative technical solutions; isolate problems and communicate technical solutions; provide support estimates.
* Prepare reports by collecting, analyzing, and summarizing information with our own systems.
* Practice quality service by following organization standards.
* Create and maintain product standards documentation, application notes, training manuals, and knowledge base libraries.
* Other responsibilities can include software testing, creating instructions, and diagnosing problems.
* Attend & participate in Sprint Planning/Demo/Retrospective/Daily stand-ups.
* System integrations – planning/developing & supporting integrations.
* Proficient in Form Builder, creating dashboards and reports for internal personnel.
* Respond to technical inquiries via phone and email, working across the project team to obtain additional information or support, and managing internal stakeholders’ expectations.
* Help identify opportunities for and drive Continuous Improvement activities.
Minimum Requirements:
* Bachelor’s Degree.
* Ideally 2+ years of experience in a similar role.
* Fully proficient in IT systems, particularly Salesforce.
* Strong written and oral communication skills, and proficiency in the English Language.
* Ability to manage time effectively.
* Excellent presenting, meeting facilitation, negotiation, decision-making, and problem-solving skills.
* This role will involve hybrid working, so the potential candidate must be based near one of our Servisource offices in Ireland (Dundalk, Dublin, Galway, Cork, Limerick).
Desired Role Requirements:
* A good understanding of Power BI will be an added advantage.
* Good understanding of Salesforce SOQL, SOSL, and security model experience in handling field creation requests, validation rule implementation, workflow implementation, new record types, and approval flows.
* Good understanding of Salesforce, Sales Cloud, Service Cloud, AppExchange, and Salesforce Communities.
* Experience in working through a stream of cases and ensuring turnaround times are met.
* Experience with Lean / Agile development methodologies.
About Us:
Servisource, part of the Cpl Group, is a leading provider of high-quality and innovative recruitment, care, and support services, with over 20 years of experience across several sector specialties.
With over employees in 8 offices across Ireland and the United Kingdom in Dublin, Dundalk, Cork, Galway, Limerick, Belfast, London, and Bradford, we provide a local and personal service with a national and international reach. With ambitious strategic growth plans to further grow within the UK and expand into the US market, it is a very exciting time to join Servisource.
Organisational Benefits:
* Competitive Financial and Benefits package.
* Flexibility and Smart Working Practices.
* Career Development Progression opportunities.
* Further Learning & Development opportunities.
* Vibrant Sports & Social club.
Our Core Values are an integral part of our organizational culture. The ideal candidate will possess the ability to understand, demonstrate, and apply our Core Values:
Accountability
Empowerment
Effective communication
*Due to the nature of the business, management reserves the right to amend the job description in line with the needs of the business and the current economic climate.*
All applications will be treated with the strictest of confidence.
#J-18808-Ljbffr