PrepayPower is part of the Yuno Group alongside a suite of brands, including Yuno Energy and Kaizen Energy.
With almost 500 employees and growing, PrepayPower is the market leader for Pay-as-You-Go Electricity, Gas, and Broadband in Ireland.
Ranked as a top employer for five years in a row by Great Places to Work Ireland, we offer ambitious candidates a fast-paced and challenging work environment with enormous opportunities for growth.
Join us and become part of a dynamic, ambitious team putting control in the hands of our customers.
Your New Key Role Responsibilities You will be learning all new skills required for this role and also receive advanced training on our products.
Liaising between different departments to follow up on escalations and complaints.
Identify and assess customers' needs to resolve their issues.
Build relationships and trust with customers through open and interactive communication.
Provide accurate, valid, and complete information to customers and internal departments by using the right methods/tools.
Meet agreed personal/Tier 2 SLA targets.
Accurately record customer interactions on CRM's, complaints/escalations tickets, and complaints trackers.
A working knowledge of Microsoft Office (in particular Excel) would be advantageous.
Follow communication procedures, guidelines, and policies.
Dealing with Hypercare escalations & Complaints, following through to completion.
Fulfilling Subject Access Requests, and working with regulatory complaints.
Taking calls flagged as emergency situations.
This role will require working some bank holidays and shifts.
Essential Skills & Experience Customer Support/Service experience preferred.
Customer orientation and ability to adapt/respond to different types of situations.
Excellent communication and presentation skills Ability to multi-task, prioritise, and manage time effectively.
A desire to provide Best in Class customer experience.
Ability to provide strong phone contact handling skills and active listening.
Familiarity with CRM systems.
Excel experience preferred.
A strong work ethic Experience in the energy industry is an advantage.
Career Incentives & Benefits Competitive salary & bonus structure Pension Contribution Scheme PrepayPower Health Insurance Group Scheme & EAP with Laya Healthcare Great career progression opportunities in a growing company with strong market growth Fast-paced and friendly team environment Continual training and development Annual leave, increasing with service.
PrepayPower Staff Tariff Modern offices with excellent facilities in Sandyford and the flexibility to work remotely Established CSR, Wellness, and Social Committees, and great social events.
Refer a Friend Scheme Tax Saver Travel Tickets & Bike to Work Scheme PrepayPower is an Equal Opportunity Employer.
We believe in treating all our employees, customers, and other stakeholders with dignity and respect.
We're looking for diverse talent and creating an inclusive workplace that delivers exceptional, innovative services for our customers.
We encourage applications from people with diverse backgrounds and experiences.
PrepayPower's mission is to give people total control and complete transparency over their energy costs.
Rather than the traditional market model of short-term discounts with significant contract terms, we help customers achieve long-term savings on their electricity, gas, and broadband by putting them in control.
Our approach is customer-driven.
We provide an exceptional level of service, and this has been recognised by Trustpilot, where we are Ireland's highest-rated energy supplier.
To be considered for this role you will be redirected to and must complete the application process on our careers page.
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