Job Summary:
This role involves direct communication with clients, customs, and agents to ensure seamless cargo movement worldwide. The ideal candidate will possess a strong working knowledge of import and export regulations, as well as excellent verbal and written communication skills.
Key Responsibilities:
* Cargo Movement: Ensure the quickest and best movement of cargo by dealing directly with clients, customs, and agents.
* Document Preparation: Prepare necessary documents for export, import, and customs clearance processes.
* Cargo Tracking: Track and trace cargo to guarantee proper movement and delivery.
* Billing and Costing: Populate accurate billing and cost information in TMF for invoicing and job costing.
* Customer Communication: Communicate with customers regarding freight disposition, including tracking, routing, dispatching, and rate quotations.
* Inter-Branch Communication: Correspond with other Company branches and agents to ensure customer satisfaction and excellent service execution.
* Mode Selection: Seek the most profitable mode of shipment while meeting customer requirements.
* KPI Adherence: Maintain adherence to key performance indicators (DNI, LNR, Cost accuracy, ROTP).
* Compliance: Ensure compliance with company and industry policies.
* Additional Duties: Perform other duties as assigned.
Physical Requirements:
* Talking, Hearing, and Computer Operations: Use hands to operate a computer keyboard, mouse, and other components.
* Sitting and Walking: Sit for extended periods and walk within the warehouse to inspect freight.
* Vision Abilities: Close vision and adjust focus.
Required Skills and Abilities:
* Regulatory Knowledge: Strong working knowledge of import and export rules, regulations, governance, and documentation preparation.
* Communication Skills: Excellent verbal and written communication skills.
* Fast-Paced Environment: Ability to work in a fast-paced environment.
* Organizational Skills: Strong organizational skills due to high volume and demands.
* Software Proficiency: Strong knowledge of Microsoft Word and Excel.
Education and Experience:
High School or better, with strong operational and industry knowledge.