Head of Operations Role
This role can offer a combination of office-based and remote working either from home or a pre-approved business hub on the island of Ireland.
Key Responsibilities:
* Operational Management
Actively monitor and manage internal and third-party delivery and performance. Apply active risk management to programmed financial management and service delivery, ensuring service continuity. Ensure timely escalation and resolution of risks and issues. Be accountable for Social Inclusion & Employment budget input. Ongoing oversight and monitoring of annual budgets and reporting to Financial Control Unit. Oversee and report to various stakeholders of financial information on a monthly basis (e.g., Management Accounts and PQs).
* Service Planning & Development
Apply a coherent, integrated programme financial management and service model. Contribute to clear costed business plans addressing service delivery, alignment, and improvement. Critically appraise, shape, and improve programme financial management, service model, and delivery. Promote and address an active and strategic approach to customer and stakeholder engagement. Assess and address changing requirements, leading in change management.
* People and Resource Management
Provide credible, agile, and open leadership to direct reports. Foster a culture that promotes ethical practice and commitment to service excellence and customer experience. Procure and promote excellent staff and services. Plan for continuity and succession in key roles. Manage assigned staff and business units, ensuring they are equipped with a clear understanding of requirements and expectations.
* Relationship Management & Development
Establish and maintain credible and effective relationships with stakeholders, such as business partners and customers. Represent clear expectations to staff regarding company values, policies, standards, and procedures. Ensure adherence to highest standards of health and safety and all policies and procedures supporting a positive environment for occupational safety, health, and wellbeing. Liaise with external partners and/or delivery agents and oversee the overall delivery of any outsourced work deliverables relevant to the Programme Finance Unit.
Required Experience:
* 5+ years experienced in financial management and programmes finances.
* Strong experience of cross-business delivery management.
* Proven track record of service delivery excellence in a consumer environment.
* Proven track record in service planning, delivery, and improvement.
* Evidence of producing high-quality reports and written materials.
* Highly Proficient in use of MS packages, e.g., Word, Excel, Outlook, Project, - PowerPoint; Microsoft Dynamics CRM; SharePoint applications and portals.
Qualifications:
* Personal application, critical thinking, presentational capability, and recognised accounting qualification as represented through a third-level qualification to Level 9 or higher on the National Framework of Qualifications, or equivalent.
* Whilst experience and performance track record are key determinants, ideally would have additional, relevant professional qualification (e.g., in business, management, service development/delivery, process improvement, project management).