Operations Manager
We are seeking an Operations Manager with strong operational and technical leadership skills to lead a team of highly technical support engineers.
About the Role
* Lead a team of technical support engineers, ensuring they have the necessary skills and resources to deliver exceptional customer experiences.
* Collaborate with AWS engineering teams to ensure seamless delivery of high-quality, quick resolution customer experiences.
* Drive global teams, influence cross-site collaboration, and foster innovation within your team.
* Owning the end-to-end customer experience, you will channel requirements to improve service performance, scalability, and reliability.
Key Responsibilities
* Manage a team of technical support engineers, focusing on their development and growth.
* Analyze complex technical issues and drive root cause analysis.
* Define project priorities and manage cross-team projects using Agile methodologies.
* Measure and report team performance, using metrics and monitoring to improve operational processes.
Requirements
* 6+ years of experience managing technical teams with significant personnel management experience.
* Fluent in Korean and English.
* Strong analytical background, comfortable in ambiguous situations.
* Data-driven focus, with a strong emphasis on operational excellence and quality management.
Salary
$120,000 - $180,000 per year
Location
AWS offices worldwide
Benefits
Amazon offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
About Amazon
Amazon is a world leader in Web-related technologies and services. With Amazon Web Services (AWS), it is at the forefront of Cloud technologies, helping individuals and businesses take their computing infrastructure and applications into