ICT Services are currently seeking a Desktop Support Technician, working on one of our customer sites in Longford. This is a full-time position working onsite with our customer.
Responsibilities:
* Provide remote and desk side support services to end users.
* Provide competent IT support and ensure that issues are dealt with in a prompt and appropriate manner.
* Troubleshoot PC related problems either via phone, remote tools or desk side support.
* Build, configure and troubleshoot PC and laptop applications and hardware components.
* Experienced with troubleshooting and fixing hardware issues (desktops, laptops, routers, switches, printers, etc.)
* Perform ad-hoc deployment and/or on-site installation of workstation hardware and/or software.
* Basic network knowledge (LAN, WAN, Switches).
* Basic knowledge of connectivity (Firewalls, Remote access, VPN).
* Perform coordination of workstation asset recovery.
* Maintenance of workstation/workstation spare parts break/fix, upgrades and new hires.
* Complete incidents and requests within SLA in pressurized environment.
* Log all calls in the Service Desk Management system, ensuring that incidents are assigned and actioned appropriately.
* Ensure tickets are updated daily.
* Support meeting room environment and video conferencing, as needed.
* Support printers, scanners and other peripherals.
* Support mobile devices, such as iPads, iPhones.
* End-User Data back-up and restoration, as needed.
Requirements:
* A 3rd level IT or related qualification.
* Microsoft Certified Professional certification in current systems is an advantage.
* Other accreditations and relevant experience in Information Technology an advantage. (ITIL)
* Experience with a wide range of hardware including servers, routers, firewalls, personal computers, laptops and printers.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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