Job Title: Cloud Support Engineer
About the Role
As a member of the AWS Support team, you will be at the forefront of transformational technology, assisting global companies and developers taking advantage of cloud services to run mission-critical applications.
A Day in the Life
You will interact with leading companies and believe that world-class support is critical to customer success. You will partner with customers building mission-critical applications on top of AWS services.
About the Team
Diverse Experiences:
* We value diverse experiences, even if you don't meet all preferred qualifications and skills.
* We encourage candidates to apply from non-traditional backgrounds.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive cloud platform. We pioneered cloud computing and never stopped innovating.
Work/Life Balance
We strive for flexibility as part of our working culture, achieving success without sacrificing work-life balance.
Inclusive Team Culture
We foster a culture of inclusion, empowering employees to be proud of their differences.
Mentorship and Career Growth
We offer endless knowledge-sharing, mentorship, and career-advancing resources to develop into a better-rounded professional.
Requirements
To succeed in this role, you should have:
* Fluency in Mandarin
* Bachelor's degree or equivalent experience in a technical position
* Basic understanding of Machine Learning/AI
* Experience with System Administration, Linux, troubleshooting Kerberos Authentication problems, Network troubleshooting, Hadoop Ecosystem, Apache Spark, Apache Hive, Hbase, Presto, Data Lake architecture and administration
* Prior work experience with AWS services, such as EMR, Glue, SageMaker, and excellent knowledge of Hadoop architecture, administration and support
* Lead technical discussions on BigData systems architecture and design, and have knowledge on distributed computing environments
* Strong analysis and troubleshooting skills, and experience having AWS Certified Solutions Architect/BigData/AI Specialty
Culture
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.