Job Title:
Data Centre Engineering Operations (Level 4), Infraops
Job Summary:
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.
Key Responsibilities:
1. Act as the site primary point of contact for internal and external stakeholders involving communication and relationship management.
2. Meet daily hours of operations, on call requirements and response during rotations.
3. Manage minor and major planned and unplanned site works for critical infrastructure, with a solid understanding of the works involved, risks, mitigation and seeking approvals within relevant SLA's as required.
4. Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.
5. Establish performance benchmarks, conduct analysis, and prepare reports on all aspects of the data center facility infrastructure operations and maintenance.
6. Generate change management requests & incident management tickets for DCEO activities.
7. Work with DCO managers (IT), Networking, Logistics, Safety, Security and other business leaders and operating partners to coordinate projects, manage capacity, and optimize plant safety, performance, reliability, sustainability and efficiency.
8. Establish documentation relevant to technical support of business & facility operations.
9. Drive & implement projects to increase current facility capacity, efficiency, sustainability & reliability.
10. Assist in recruiting efforts.
11. Support operating partners in the resolution of any infrastructure engineering issues.
About the Role:
This role will be responsible for the day-to-day operational excellence, maintenance of the critical infrastructure, supervising specialist vendors, acting as first responders to incidents, and becoming subject matter experts for the facility.
Requirements:
* 4+ years of relevant work experience in maintaining a DC or Critical space facility and has ability to prioritize in complex, fast-paced environment.
* Familiar with the concepts and interaction of Service Management systems (Problem and Change).
* Ability to participate in a 24 x 7 rotating shift roster.
Preferred Qualifications:
* Bachelor's Degree in either Electrical Engineering, HVAC, Mechanical Engineering or relevant technical (military/trade school) degree and relevant experience in a critical environment.
* Understanding of the electrical and mechanical systems used in a data center environment, including but not limited to DRUPS, Transformers, Generators, Switchgear, UPS systems, ATS/STS units, PDUs, Chillers, AHUs and CRAC units.
* Experience in management of vendors/contractors performing construction, maintenance and upgrading works in large-scale critical environment.
Our Inclusive Culture:
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