The 'Apply with SEEK option' will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.IF YOU CARE, THERE’S A PLACE FOR YOU HEREEFI Global is a full-service engineering, fire investigation, environmental, health and safety, and specialty consulting services firm serving a variety of industries in both the public and private sectors. Over the last four decades, we have grown from a boutique firm specializing in handling insurance fraud and arson cases and providing expert witness testimony, into a recognized global leader in engineering failure analysis, origin-and-cause investigations, environmental consulting, laboratory testing and specialty consulting. Our forensic investigation, engineering and environmental services teams around the world share a dedication to expertise, quality and demonstrating to customers that caring counts®. Each of our more than 700 professional engineers, fire investigators, architects and scientists was selected for their technical proficiency, in-depth industry knowledge and commitment to professional integrity. Together, our diverse backgrounds and collective insights empower clients to make better-informed business decisions. EFI’s combination of global solutions and local expertise has earned the firm a reputation for delivering timely responses that consistently meet our clients’ expectations—anytime, anywhere. Click here to learn more about EFI Global. Join Sedgwick - Impact the World with UsFull Time Permanent Role | Onsite/Hybrid Options Available | Sandymount Location | Career ProgressionPassion and purpose unite at Sedgwick to create a positive global impact. If you are driven by change, embrace challenges, and truly care about making a difference, you're meant to be here. Join us and shape Sedgwick into an exceptional workplace.Recognitions:Great Place to Work®Most Loved Workplace®Forbes Best-in-State EmployerCustomer Care Advisor - Your Role:As a Customer Care Advisor, you'll lead our commitment to excellence by engaging with policyholders and accurately recording claim details.Your Responsibilities:Build relationships with insured individuals and clientsCommunicate with customers and other stakeholders to ensure comprehensive understandingSkillfully negotiate settlements and oversee claimsResolve complaints with empathy and proficiencyPrepare meticulous claim forms and documentsManage a substantial claim portfolioMaintain detailed records of actions and conversationsSafeguard and update policy and claims dataQualifications/skillsExhibit genuine empathy in all interactionsExceptional communication for effective connectionsPrevious administration and phone experienceMeticulous attention to detail in all tasksNavigate complaint resolution with poiseExperiencePrevious customer service expertise requiredBenefits of working for Sedgwick in IrelandFuel growth with Educational ContributionClear paths for career developmentConvenient Tax Saver Travel SchemeParticipate in discounted Personal TrainingPeace of mind with Montessori & After School CareEnhance lifestyle with Discount BenefitsHolistic support via Employee Assistance ProgrammeNEXT STEPSIf your application progresses to the next round, you can expect an email for an initial conversation.The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.Join us at Sedgwick and become a pivotal part of our mission to create positive change. Your dedication will amplify our impact and ensure our continued success. Apply now to embark on this rewarding journey.To find out more about how Sedgwick uses employee and applicant data for business purposes, see our Global Privacy Policy here (https://www.sedgwick.com/global-privacy-policy)The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time. Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace