Junior Freight Operations SupportLocation: Kilkenny
Type: Full time, Permanent (hybrid after probation)
Package: Competitive salary, Pension, Other benefits
A leading Freight Forwarder is seeking a motivated Junior Operations & Customer Support Clerk to join its dynamic team.
This is a great opportunity to build your career in freight and logistics with hands-on exposure to international operations and customer service.
Key Responsibilities: Coordinate import/export shipments across Europe, ensuring timely collections and deliveries.Liaise with international partners, hauliers, and warehouse teams to maintain service levels and resolve issues.Manage bookings from start to finish using ERP systems (e.g.
Azyra), ensuring accuracy and timely updates.Handle customer communications via phone, email, and online platforms—providing status updates and support.Support pricing and quotation activities, KPI tracking, and process improvement initiatives.Ensure customs and documentation compliance while working to optimise operational efficiency.Maintain clear and professional communication internally and externally.Skills & Experience: Previous experience in freight forwarding, logistics, or customer service preferred.Strong communication skills and fluent English (spoken and written).Proficient in Microsoft Office (especially Word, Excel, and PowerPoint).Highly organised with a structured, detail-focused approach.Self-starter with the ability to make sound decisions and prioritise in a fast-paced environment.Interest in logistics, technology, and commercial operations.A second European language is a plus.For a confidential discussion on this or any other current opportunity please contact Nicola Murphy.
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