Job Summary
This contract role involves working as a skilled Application Support Lead to ensure application reliability, handle incident and problem management, and oversee access control procedures.
Key Responsibilities
* Develop and maintain a streamlined operational support process from initiation to resolution.
* Lead the management of incidents and problems, ensuring swift identification, investigation, and resolution.
* Oversee access management protocols, ensuring compliance with security standards and best practices.
* Coordinate change management activities to support smooth application updates and new feature rollouts.
* Collaborate with development teams to diagnose issues, implement fixes, and optimize system performance.
* Create and manage a dashboard, leveraging tools like ServiceNow, to monitor real-time application performance, incidents, and system changes.
Required Skills
* Familiarity with system monitoring and log analysis to detect irregularities.
* Experience with ServiceNow (preferred).
* Experience in diagnosing and resolving application performance and infrastructure challenges.