25UHWMA2002 Grade V Temporary Healthcare Records Manager
* Waterford, Ireland
* Full time, Temporary
Who We Are
University Hospital Waterford is a Model 4 teaching hospital that provides general medical, surgical, paediatric and maternity care to people living in South Kilkenny, Waterford City and County. The hospital provides specialty services to the population of the southeast c. 500,000 in the following areas of clinical practice: Cardiology (including Interventional Cardiac Procedures), Trauma Orthopaedics, Ophthalmology, Neurology, Nephrology, Rheumatology, Urology, Vascular Surgery, ENT, Neonatology.
Skills and Attributes
* Communication and Interpersonal Skills
* Planning and Managing Resources
* Commitment to a Quality Service
* Professional Knowledge and Experience
* Leadership and Team Working
* Evaluating Information, Problem Solving, and Decision Making
Description
*********PLEASE COMPLETE THE APPLICATION FORM FULLY, CV'S ARE NOT ACCEPTED**********
Principal Duties and Responsibilities
The position of Grade V encompasses both managerial and administrative responsibilities which include the following:
Administration
* Ensure the efficient day-to-day administration of area of responsibility
* Ensure deadlines are met and that service levels are maintained
* Ensure an even distribution of workload among team, taking into account absence due to annual leave etc.
* Ensure policies and procedures are well documented and understood and adhered to by staff in own section
* Ensure accurate attention to detail in own work and work of team
* Use appropriate technology to ensure work is completed to a high standard
* Ensure that archives and records are accurate, maintained confidentially, and readily available to the appropriate authority
* Ensure line management is kept informed of issues
* Ensure that the service is kept informed and that their views are communicated to middle management
* Support, promote, and actively participate in sustainable energy, water, and waste initiatives to create a more sustainable, low carbon, and efficient health service
Human Resources / Supervision of Staff
* Supervise and ensure the well-being of staff within own remit
* Create and maintain a positive working environment among staff members, which contributes to maintaining and enhancing effective working relationships
* Deal with underperformance in a timely and constructive manner
* Identify training and development needs of staff in own area
* Promote cooperation and working in harmony with other teams and disciplines
* Engage in the HSE performance achievement process in conjunction with your Line Manager and staff as appropriate.
* Manage attendance and any attendance issues in accordance with the managing attendance policy.
Customer Service
* Promote and maintain a customer-focused environment by ensuring service-users are treated with dignity and respect
* Seek feedback from service users/customers and implement change to incorporate same, in agreement with line manager
Service Delivery and Improvement
* Embrace change and adapt local work practices accordingly, ensuring team knows how to action changes
* Ensure accurate attention to detail in own work and work of the team
* Encourage and support staff through change processes
* Monitor efficiency of service provided by team, identify and implement changes to the administration of the service where inefficiencies arise
Standards, Policies, Procedures & Legislation
* Maintain own knowledge of relevant HSE policies, procedures, guidelines, and practices to perform the role effectively and to ensure current work standards are met by own team
* Maintain own knowledge of relevant regulations and legislation e.g. Financial Regulations, Health & Safety Legislation, Employment Legislation, FOI Acts etc.
* Pursue continuous professional development in order to develop management expertise and professional knowledge
* Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards and other standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections, Hygiene Standards etc., and comply with associated HSE protocols for implementing and maintaining these standards
Healthcare Records Manager Role
* Supervision and Management of all clerical officers both Grade III & Grade IV across 5 departments: Healthcare Records, Emergency Department, Central Admissions, Main Reception, and PHI Liaison.
* Manage the resources within the WTE allocation in accordance with hospital requirements
* Weekly rostering for each of the above departments
* Management of all staff queries and requests along with HR associated with same.
* Input and submission of hours for payroll
* Management of sourcing and outsourcing records to our off-site storage company.
* Monthly KPI and Staffing reports
* Organise and facilitate mandatory training
* Chair the Healthcare Records committee within the hospital
* Represent the ED clerical department at the ED/Finance committee meetings along with the duties associated with same.
* Healthcare Records standards and Auditing to ensure compliance within UHW
* Work with regional Health Care Records Managers Group on developing and implementing standardized policies.
* Development of standard operating procedures for each department and updating of same on a regular basis.
* Ensure the provision of an effective and comprehensive Healthcare Records Department.
* Responsible for ensuring all duplicate Health Care Records are merged correctly and in a timely manner in accordance with the Multi campus PPPG.
The above Job Specification is not intended to be a comprehensive list of all duties involved and consequently, the post holder may be required to perform other duties as appropriate to the post which may be assigned to him/her from time to time and to contribute to the development of the post while in office.
University Hospital Waterford is an Equal Opportunity Employer.
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