Heard of us?
We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs.
Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.
This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.
Job Purpose
The role of the Customer Onboarding Executive (UK) is important to us. You will be responsible for supporting our customers with a best-in-class customer onboarding experience. We would love to welcome you to our Galway Office, working hours of Monday-Friday 8:30am – 5:00pm.
Your Responsibilities Day To Day Will Be
1. Calling newly acquired customers to Radius Telematics and ensuring that they receive a red-carpet experience.
2. Working a ‘check list’ of items to ensure swift install and activation of customer Telematics devices.
3. Supporting new customers with providing systems training and setting up of key business software reports.
4. Being the point of contact for brand new customers to help guide them through the first steps of their Radius Journey.
5. Seeking out additional opportunities for customer upsell and cross-sell into the wider Radius Group.
6. Working cross-departmentally to solve challenges with the customer at the heart of everything you do.
7. Updating business systems and CRM.
What do we expect of you?
1. Experience in a Customer Service, Account Management or Desk-based sales position preferred but not essential.
2. Computer literacy, specifically in Microsoft Office packages and business CRM platforms such as Salesforce.
3. Able to demonstrate a 'common sense' approach to problem solving in the operations environment.
4. Manage own workload effectively and support your line manager with reporting.
5. Interpersonal skills with the ability to influence decision/non-decision makers.
6. Strong team building skills and an ability to build effective relationships with customers.
7. Enthusiastic self-starter, driven by the intent to succeed and achieve company goals.
What can you expect of us?
1. A friendly culture that mirrors our proposition to our customers.
2. A fast-growing organisation that defines itself as being agile and innovative.
3. A drive for continuous improvement, which you will be empowered to get behind from day one.
4. A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
And Of Course, You Will Be Compensated Competitively. A Potentially Lucrative Monthly Commission Structure Is Available For Work Well Done! Alongside This You Can Expect:
1. Cycle to work and EV Car SS Schemes.
2. Employee Fuel Card.
3. Retail Discounts.
4. Health and Wellbeing support services.
Regular Sales incentive recognition for top performers.
Department
Customer Service & Operations
Contract type
Fixed Term Contract
Hours
8:30am-5pm
Salary
€28,000
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