Operations Support Agent – MailroomClosing date for receipt of applications is Friday (14/02) at 17:00Agency support not required for this roleAbout Pepper Advantage Ireland: Pepper Advantage Ireland has been instrumental in
helping Irish individuals, businesses and investors navigate their financial
journey since 2012. We manage over €20bn worth of assets and have a skilled
team of more than 600 people across Dublin and Shannon. We’re here to service
loans and mortgages which includes processing loan payments and when needed,
working with customers to resolve late payments or assist with financial
difficulties.As part of the international Pepper Advantage Group, we
combine local knowledge with global expertise. With operations across the UK,
Europe and Southeast Asia, we employ over 3,500 people and have over €50bn in
assets under management.About this role: The purpose of the Agent - Operations Support is to complete all administration functions to support the business. Ensure that this is achieved in the context of controlled policies and procedures while providing exceptional customer service and minimising risk.Location: ShannonPermanent/Full timeKey
ResponsibilitiesOperational Support100% of post is completed dailyEnsure post is assigned to the relevant departmentsAll outgoing post Franked and ready by 4pm dailyOperations Mailbox queries actioned daily All invoices kept up to dateClient administration to be processed daily within agreed timelines (share point/system admin) Management Information from SharePoint to be provided to key stakeholders and client as appropriateQuality ControlEnsure systems are accurately updated with all relevant information Cheques updated & sent to DublinActioned work closed down on Share pointCustomer ServiceRetrieval of paperwork from Wincanton as requiredMaintain the flow of incoming post to the business unitsHighlight any process that could be improved on and communicate to the business units ManagersCompliance through Risk ManagementConduct all tasks in a manner compliant with all policies, procedures, legislative and regulatory requirementsSkills
& ExperienceLeaving certificate or equivalentECDL (desirable)Relevant business degree or qualificationPrevious experience working in an administrative roleKey
Performance IndicatorsDaily spot-checks on Ops MailboxFeedback from business functionsWeekly Audits Feedback provided during one to onesAccuracy and timeliness of Management InformationAdherence to all policies, procedures, legislative and regulatory requirementsCompetenciesIT KnowledgeRiskCommunicationAccuracy & QualityAdaptability/Dealing with ChangeFlexibilityOrganisational SkillsTeam workingPepper is an equal
opportunity employer.Role
Profiles are subject to change in line with business needs.For more information on this role please email recruitment@peppergroup.ie