About the Stock Settlements Team Leader role There is an exciting opportunity to join our Client Support Services team in our Dublin office as a Stock Settlements Team Leader where you will coach and mentor your team to deliver a high-quality service to clients.
Our leaders encourage and develop a strong team culture, fostering open communication and collaboration, and empower all team members to pro-actively propose and drive change where appropriate.
Stock Settlements Team Leader Business Accountabilities include: People Management and DevelopmentCoach and mentor your team to deliver a high-quality service to internal and external clients.
Encourage and empower all team members to pro-actively propose and drive change where appropriate.
Encourage and develop a strong team culture within your team and the department, while fostering an environment that creates open and regular communication throughout the team and department.
Oversee, set, and manage clear and fair objectives for all team members and ensure a job description is clearly defined for each team member.
Focus Team members to take full ownership and responsibility for all tasks assigned to them.
Ensure that the workload within the team is fairly and evenly distributed.
Delegate accordingly.
Non-performance of team members is dealt with fairly and professionally and in line with Goodbody Procedures.
Oversee the delivery of services provided by the team to its internal and external clientsEncourage staff to question and challenge traditional ways of working to identify tasks/areas where greater efficiencies can be made.
Support and drive initiatives resulting from these sessions.
Ensure the team are responsive to internal and external change initiatives.
Maintain a robust and timely service, with sufficient Controls in place.
Challenge current alignment of processes to ensure the greatest possible client service.
Staff are aware when the need arises to escalate matters and do so in a timely manner.
GovernanceMake sure the team is appropriately resourced and cross-trained for all rolesEnsure that all tasks performed by the team are compliant with all relevant policies and procedures - review, implement and manage appropriate controls to ensure minimal risk exposure within the team.
Ensure all tasks are contained in procedures which are reviewed at least annually and maintained in our central application.
Oversee ongoing team compliance with regulation.
Ability to recognise any breach of CAR and adhere to escalation policies.
Ensure on-going compliance with Client Asset Regulations (CAR).Maintain and enhance strong operational oversight and controls and that said RCAs are uploaded onto the relevant governance mechanisms.
Deliver accessible KPI metrics to management.
Ensure the Middle Office Manager, Risk & Compliance functions are appraised regarding incidents, losses, and changes to business flows.
Provide full cooperation to those areas where necessary.
Provide objective, constructive feedback and recommendations to managers on key processes based on any incidents that arise.
Ensure meetings are minuted and evidence of challenge exists.
Provide support for both internal and external audit functions.
Strategic PlanningProvide input into the departments strategic plans identifying action points required for your respective Team.
Assist the Head of Client Support Services on strategic developments within the section, focusing on maintaining a close alignment to changing market trends and servicesChampion and Sponsor change projects within the department, driving them to implementation.
Build and maintain strong relationships with all colleagues, relevant vendors/clients and stakeholders.
Design and implement in house training/briefing sessions on the services provided by your team.
Formally measure the Service Level Agreement with our outsource provider on an ongoing basis.
Represent the Client Support Services on internal/external forums with the ability to obtain a favorable resolution for all concerned.
Qualifications and Experience At least 3 years Financial Services experience would be an advantage or relevant full-time management experience.
Experience of managing a team/project would be an advantage.
Knowledge of the current regulation environment would be an advantage.
Third level qualification would be an advantage.
Ideal Characteristics Ability to lead, influence and inspire to achieve a high level of performance and output.
Demonstrable operational and managerial experience to take on a demanding and high-profile team leader role.
Confident communicator with excellent written, oral and interpersonal skills.
Awareness of, and compassion for, each other and our clients.
Excellent workload management, with the flexibility to switch between tasks as necessary.
Ability to delegate workload to empower and progress team members.
Problem identification and creative and innovative resolution skills at an inter-departmental and third-party level.
Ability to manage and motivate a team with passion to deliver a high-quality service with minimal operational risk.
Ability to learn from the past but maintain focus on a positive future.
Ability to deliver service and process efficiencies on an ongoing basis.
Accountability and responsibility on behalf of the team and the department.
Strong team player with demonstrated initiative.
Ability to coach and mentor team members to realise their potential.
Ability to foster a togetherness within the team and department.
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