Job Title: Reservations Agent
Location: Clayton Hotel Burlington Road, Dublin City Centre
We are seeking an experienced Reservations Agent to join our team at the iconic Clayton Hotel Burlington Road.
This is a fantastic opportunity for an individual who is passionate about delivering exceptional customer service and has a strong background in hotel reservations or reception management.
About the Role:
The Reservations Agent will be the main point of contact for guests, handling bookings, queries, and cross-selling opportunities for our properties.
We are looking for someone with excellent communication skills, a friendly and professional demeanor, and the ability to work efficiently during high-volume periods.
Main Responsibilities:
* Enter all bookings into the Property Management System (PMS) correctly and ensure guest requests are met and communicated to relevant departments.
* Maintain a friendly and welcoming phone manner.
* Ensure smooth communication between departments.
* Perform day-to-day tasks efficiently and in line with departmental standards.
* Observe GDPR and PCI standards.
* Respond to guest enquiries and feedback in a timely and professional manner.
* Monitor and manage hotel occupancy and rate at all times.
Requirements:
* 1-2 years' experience in a similar role or within a reception or reservations role.
* Excellent customer care skills.
* Excellent command of the English language, both written and oral.
* Ability to perform during high volume periods of the business.
* Highly motivated, and a team player.
About Our Company:
Dalata Hotel Group is Ireland's largest hotel group, with a number of exciting positions available. We lead through our values of Our People, Our Fairness, Our Service, and Our Individuality.
If you have the right attitude and energy, you will have great opportunities to progress within the group.