Job Title: Night Auditor
We are seeking a highly skilled and experienced Night Auditor to join our team at Maldron Hotel Dublin Airport. The successful candidate will be responsible for managing the hotel operations during the night shift, ensuring a smooth and efficient service to all guests.
About the Role
As a Night Auditor, you will play a vital role in promoting a professional and positive image of the hotel. Your primary responsibilities will include:
* Ensuring the highest level of customer service is maintained throughout the night shift
* Managing guest relations and resolving any issues that may arise
* Conducting regular health and safety checks, including fire walks and security checks
* Performing front office duties, such as running the night audit report and check-in/check-out of guests
* Providing Food and Beverage service at night
* Cleaning the hotel lobby and meeting room area
* Leading the Night team to achieve goals in relation to mystery audits, customer comment index, quality evaluations, and hotel standards
Requirements
To be successful in this role, you will need to possess the following skills and experience:
* 1-2 years' experience in a similar night or reception role
* Excellent knowledge of the hotel business
* Previous hospitality experience is essential
* Good computer skills and knowledge of Opera
* Knowledge and experience of using Brilliant electronic front office system
* Excellent leadership and development skills
* Excellent organisational skills and the ability to oversee and delegate work to others
* A warm, friendly, and approachable personality when dealing with fellow staff and guests
* The ability to work on your own initiative, as well as being capable of working as part of a team
About Our Culture
At Dalata Hotel Group, we pride ourselves on our values of Our People, Our Fairness, Our Service, and Our Individuality. We believe in creating an objective, supportive, and fair working environment for our employees. If you have the right attitude and energy, you will have great opportunities to progress within the group. We also offer a range of unique and recognised training programmes to aid your professional and personal development.
Dalata Hotel Group Plc is an Equal Opportunities Employer.
Skills: Relevant Experience Eligible to work in Ireland Fluent English Customer Service