As part of our global IT team based in our Limerick office, you'll work with colleagues worldwide to keep everyone working effectively. Whether responding to incidents or proactively working to build a better platform, your mission is to deliver an IT platform that empowers our end users, not one that gets in the way.
What you'll do
1. Provide IT support to viagogo teams, either in-person, through our technology support tools, or via our ticketing system.
2. Maintain an inventory of IT equipment, anticipating future needs while avoiding wasted surplus.
3. Support the transition from on-premise to Azure for various corporate and production workloads.
4. Assist with IT systems onboarding/offboarding, ensuring every new hire hits the ground running and promptly deactivating employees' accounts that leave the organization.
5. Keep our corporate environment updated (via Intune, Kandji, Azure Update Management and with Third Party Tools such as Patch My PC) to keep our users and infrastructure secure.
6. Administer our productivity and collaboration tools such as Zoom, Slack, Jira Cloud, Stack Overflow, Adobe, Confluence, and help drive employee engagement with them.
7. Work collaboratively in projects to further improve our procedures and processes.
8. Proactively identify and implement innovative solutions and technologies to enhance IT support services and improve operational efficiency.
9. Demonstrate ownership of IT support operations by ensuring prompt resolution of technical issues, maintaining system reliability, and providing proactive solutions to optimize end-user experience and operational continuity.
What you need
1. 1-2 years providing IT support to a company with multiple office branches.
2. Solid understanding of Active Directory (OUs, Permissions, GPO), Office365, Exchange Online, Zoom, Slack, Jira Cloud and SharePoint Online.
3. Experience working with a ticketing platform (Jira Service Mgmt).
4. Intermediate-level experience with Microsoft Azure (e.g., Azure AD, PIM, VMs, WVD…).
5. Experience deploying machines with automation tools (e.g., Autopilot) and basic Automation/Scripting experience, preferably using Windows PowerShell.
6. Basic understanding of networking (subnets, VLANs). Prior experience managing switches and wireless area networks a plus.
7. Excellent customer service and communication skills.
You'll be working in a team, and we understand that not everybody can be an expert in everything. We will expect you to be working towards mastery in at least one area though, and we'll definitely want to hear more about your current area of expertise during the recruitment process.
About us
viagogo is a global online platform for live sport, music and entertainment tickets. We aim to provide ticket buyers with the widest possible choice of tickets to events across the world, and help ticket sellers ranging from individuals with a spare ticket to large multi-national event organizers reach a global audience.
viagogo has partnered with many of the world’s leading brands in sport and entertainment, and has helped customers from almost every country in the world access tickets to their favorite events in the language, currency and on the device of their choice.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
€35,000 - €40,000 a year
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