Impulse Recruitment are currently recruiting for a Customer Service Support Executive to join a large company based in Ballymount, Dublin 12.
This is a 3 month contract initially starting off We are looking for an energetic, hardworking individual who is passionate and dedicated Position: Full-time Temporary 3-month Contract Working Hours:8.30-5.30 or 9-6 Flexible.
A bonus is offered for being available to work Saturdays during December.
Responsibilities & Duties: Assisting Senior Customer Service Executive in managing large volume incoming calls & tickets through Zendesk platform with appropriate follow-up calls/emails.
Maintain a high level of integrity, empathy, and business insight.
Build & strengthen customer relationships.
Demonstrate clear and concise verbal and written communication.
Deal with customer complaints regarding product, delivery and general issues.
Identify key trends and areas of continuous improvement to provide feedback to the business leadership team.
Ideal Candidate will have experience in: Minimum 6 months experience with Zendesk or a similar CRM platform Desirable.
Minimum 1 years of customer service experience, preferably high-volume customer queries.
Experience in Dealing with courier portals and reports.
Experience in dealing with maintenance calls, parts, parts codes and installation queries.
Proven track record on closing out ticket requests.
Experience with Microsoft NAVISION is advantageous.
An interest in sport & fitness a bonus.
Key Skills & Competencies: Excellent communication skills written & verbal (Fluent in English).
Ability to troubleshoot/evaluate & follow-up on customer issues.
In-depth knowledge of common helpdesk/ticketing solutions.
(Zendesk or similar CRM platform) Exceptional telephone manner and good people skills.
Ability to work in a fast-paced working environment.
Be solution driven.
Accountability is key to this role Work on own initiative and as part of a team Strong negotiating skills for sorting returns, refunds and credit notes Role Requirements: Fast passed multitask role Benefits: Company events Employee discount Gym membership On-site parking Store discount Wellness program Schedule: 8 hour shift Weekend availability Skills: Customer Service Experience Good telephone etiquette Fast Paced Fluent in English Skills: Customer Service Customer Skills Customer Care