Job Title: Cloud Support Engineer
Minimum Qualifications:
* 1+ years of software development or technical support experience with a Bachelor’s degree in Engineering/Computer Science/Mathematics or a related field.
* Experience and/or military experience with system administration, troubleshooting operating systems (Linux and/or Windows), and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related).
* Knowledge or experience with database engines: MySQL/Oracle/PostgreSQL/MariaDB/SQL Server/Amazon Aurora, including troubleshooting and administering database engines, and HA & DR topologies.
As a Cloud Support Engineer, you will learn at an accelerated pace how to leverage various cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing customers with the tools and tactics to scale their impact in worldwide markets.
The DMS role supports AWS mobile technologies (Cognito, Device Farm, Pinpoint) and serverless technologies (Lambda, API Gateway, Step Functions). Mobile services and serverless architectures are rapidly growing areas, and we are excited to help developers innovate and deliver amazing experiences.
Key Responsibilities:
* Resolve customer cases through various contact channels (telephone, email, web/live chat) using advanced troubleshooting techniques.
* Drive initiatives to improve support-related processes and enhance customer experience, including tutorials, how-to videos, and technical articles.
* Provide feedback to internal AWS teams to improve services and work on complex customer problems across multiple AWS services.
* Continuously learn groundbreaking technologies and develop new technical skills and professional competencies.
* Participate in hiring processes as an interviewer and coach/mentor new team members.
* This role requires flexibility to work 5 days a week (occasionally on weekends) on a rotational basis (e.g., Sunday-Thursday, Tuesday-Saturday, or Monday-Friday).
A Day in the Life:
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from small- and mid-market accounts to enterprise-level customers, including the public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.
About the Team:
Amazon values diverse experiences. We encourage candidates to apply even if they do not meet all the preferred qualifications and skills listed in the job description.
Why AWS:
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, trusted by customers from startups to Global 500 companies.
Work/Life Balance:
We prioritize work-life harmony and strive for flexibility as part of our working culture.
Inclusive Team Culture:
We foster a culture of inclusion that empowers us to embrace our differences and encourages ongoing events and learning experiences.
Mentorship and Career Growth:
We provide knowledge-sharing, mentorship, and other career-advancing resources to help you develop into a better-rounded professional.
Preferred Qualifications:
* Exposure to serverless technologies such as Lambda, API Gateway, AWS IoT, or AI-related technologies.
* Experience with scripting or developing in languages such as UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), or JavaScript.
Amazon is an equal opportunities employer. We believe that employing a diverse workforce is central to our success. We value your passion to discover, invent, simplify, and build.
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