Cloud Support Engineer
We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.
About the Role
You will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.
Key Responsibilities
* Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
* Interact with leading engineers around the world.
* Partner with Amazon Web Services teams to help reproduce and resolve customer issues.
* Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
* Drive customer communication during critical events.
* Drive projects that improve support-related processes and our customers' technical support experience.
* Write tutorials, how-to videos, and other technical articles for the developer community.
* Work on critical, highly complex customer problems that may span multiple AWS services.
Requirements
* Computing (Linux/Windows)
* Networking, Security
* Storage & Contents Delivery Network
* Deployment
* Developer & Mobile Services (Serverless, Web Mobile, IoT)
* Database, Analytics, Big Data
About Us
Amazon Web Services is the market leader and technology forerunner in the Cloud business. We pioneer cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.