Key Account Manager Position
This is an exciting opportunity to take up the role of Key Account Manager within our Key Accounts team.
The role will focus on account management and development of new business, working closely with the Head of Key Accounts and Area teams to drive profitable growth within a sustainable portfolio.
Key Responsibilities
New Business Development:
* Developing a comprehensive understanding of the business, categorising all major business opportunities, targeting future prospects, building long-term relationships and winning new customers, in accordance with pre-agreed targets, and in co-ordination with Regional Sales teams.
* Selling additional work to customers, either as upgrades to service, expanding the number of sites we service, or selling solutions to particular problems as a result of quotations
Account Management:
* To manage a portfolio of customers, reviewing on a regular basis, to ensure customer visits, review of new sales opportunities and retention issues are all given attention in accordance with pre-agreed standards. Customer retention is a key strategic priority for the business, and plans are to be put in place that will ensure the highest possible standards of retention.
* Work closely with operational colleagues to ensure that there is a close match between our service delivery and customer expectations and requirements, bringing customers and operational colleagues together as often as is appropriate.
* Have a full understanding of the cost base of our business and to act within policy guidelines in all quotations, liaising and consulting as necessary with Key Stakeholders, as required
* Active management of customer's debt position, to ensure we do not exceed pre-agreed aged debt targets
* Maintain and increase the overall profitability of the portfolio
Other:
* Be able to review and understand large pieces of data swiftly, to make logical commercial decisions to benefit and protect the business
* Maintain a comprehensive knowledge of operational best practice, and be able to advise on washroom hygiene solutions across the full spectrum.
* Have a full understanding of competitor activity in the market, being knowledgeable about the content of competitor offerings and competitive pricing
* Undertake other tasks and activities as reasonably requested by your manager
* Sales experience essential; account management and negotiation experience preferred
* Internal and external influencing skills
* Development and execution of new business development strategies
* Building strategic relationships, both internally and externally.
* IT literate (use of the Google Suite or Microsoft Suite in particular).
* Presentation skills
Benefits
A Competitive Salary, Job Stability & Security, Progression Opportunities, 20 Annual Leave Days, Access to Company Pension, Employee Assistance Program, Refer A Friend Bonus Scheme, Cycle to Work Scheme.
We are an equal opportunities employer and are committed to creating a diverse working environment.