Application Support Technician Location: Dublin, Ireland About the Role: We are recruiting on behalf of our client, a leading telecommunications support company based in Dublin. We are seeking a highly skilled Application Support Technician to join their dynamic team. The successful candidate will provide expert-level application support to end-users, ensuring the seamless operation of business-critical applications. Key Responsibilities: Provide expert-level application support to end-users, resolving issues and ensuring seamless operation of business-critical applications.Perform detailed analysis and troubleshooting of application issues, leveraging a deep understanding of SQL querying and database frameworks.Collaborate with development teams to identify and implement solutions to complex problems.Monitor and maintain the performance, security, and reliability of applications.Manage and prioritise multiple support tickets, ensuring timely resolution and excellent customer service. Skill Set: Strong SQL Knowledge: Proficiency in SQL querying, with the ability to write, analyse, and optimise complex queries.Database Frameworks: In-depth understanding of various database frameworks, including relational databases such as MySQL, PostgreSQL, or SQL Server.Application Support Experience: At least 3-5 years of experience in application support or a related field. Experience with Infor and ITIL frameworks would be beneficial.Technical Troubleshooting: Excellent problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.Communication Skills: Strong verbal and written communication skills, with the ability to convey technical information to non-technical users.Customer Service: A customer-focused attitude, with a commitment to providing high-quality support. If you are a dedicated professional with a passion for application support and meet the above criteria, we would love to hear from you.