About Your New Job
Join a leading global pharmaceutical company with a strong reputation for innovation and excellence. This is your opportunity to work on cutting-edge products in a collaborative and dynamic environment. This is a 12-month contract based in Co. Mayo.
As a Complaints Processing Analyst, you will play a crucial role in ensuring customer complaints are handled efficiently and in compliance with global regulations. Reporting to the Complaints Manager, you will oversee investigations, identify root causes, and track corrective/preventive actions to resolution.
Your responsibilities as a Quality Complaints Analyst
1. Ensure all complaint records meet global regulatory requirements.
2. Investigate and document product complaints, including root cause analysis and CAPA implementation.
3. Coordinate cross-functional activities related to adverse events, product quality concerns, and customer service complaints.
4. Work closely with internal departments to drive timely complaint resolution.
5. Serve as a subject matter expert on complaint handling and compliance.
What Skills You Need as a Quality Complaints Analyst
1. Bachelor’s degree in Sciences or a related field.
2. 1-2 years of experience in the pharmaceutical industry.
3. Knowledge of global regulatory requirements for pharmaceuticals, medical devices, and combination products.
4. 2 years of GMP experience.
5. Strong technical writing, analytical, and problem-solving skills.
6. Proficiency in SAP, TrackWise, and document management systems (desirable).
7. Excellent communication, organizational, and time management skills.
What’s on Offer
1. Competitive hourly rate.
2. Experience working in a leading pharmaceutical company.
3. Ongoing training and career development opportunities.
4. Be part of a collaborative team in a global pharmaceutical leader.
What’s Next?
Apply now by clicking the “Apply Now” button or call Elaine McCarthy at +353 21 4847135 for more details.
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