Job Purpose and Summary
Canon Ireland is seeking a skilled Senior Field Engineer to join our Production Print team, providing exceptional service and support to customers in Munster and occasionally Leinster.
Key Responsibilities:
* Maintain, repair, and optimize production print devices.
* Perform maintenance and repairs on Inkjet/Toner production printers, ensuring all devices run smoothly.
* Stay up-to-date on software updates and technical bulletins, keeping devices at peak performance.
* Calibrate and profile printers for color accuracy, optimizing output quality.
* Provide expert technical support and assist the team with technical problems and escalations.
* Act as liaison between technical specialists and local service teams.
* Assist the service manager in overseeing hardware/software upgrades and complex technical issues.
Requirements:
* 3+ years of sector experience servicing Toner, Inkjet, or Wide Format production printers or related experience.
* Proficient in hardware and software troubleshooting, fault-finding, and device management.
* Customer focus and ability to provide outstanding service and build long-term customer relationships.
* Problem-solving expertise and ability to develop effective solutions.
* Team player and excellent communication skills.
What We Offer:
* Company vehicle.
* Life assurance and private medical insurance.
* Pension scheme (DC scheme up to 8% personal and 12% company contribution).
* Generous paid leave: up to 27 days holidays per year + holiday purchase options.
* Paid maternity/paternity leave.
* Cycle to work scheme, volunteer days, and more.
* Summer hours, family day, and funded social events.
We are an equal opportunity employer. Canon recruits, employs, trains, compensates, and promotes regardless of race, religion, national origin, sex, disability, age, veteran status, or other protected status as required by law.