Purpose
The purpose of this role is to conduct day-to-day running of the Pro shop, handling all customer queries and transactions in a prompt and efficient manner while ensuring customer satisfaction.
Duties & Responsibilities
1. Greeting customers and club members and ensuring all needs and requirements are met.
2. Handling customer queries and answering calls, passing on queries to the relevant persons where required.
3. Completing customer transactions using the Point of Sale systems.
4. Maintaining the appearance and presentation of the golf Pro Shop.
5. Assisting with any operations relating to golf where necessary.
6. Ensuring that keys to golf buggies are returned.
7. Stocking products and merchandise when required and as instructed.
8. Cleaning of company golf caddies.
9. Ensure batteries on caddies and buggies are charged before the end of each day.
10. Collecting balls on the driving range if required.
11. Assist with driving range bookings and any technical queries.
12. Overseeing and assisting with the golf shop operations.
13. Efficient and friendly customer service throughout the pro shop, checking in golfers, and accurately ringing up charges at the register.
14. Remaining well informed on details relating to golf operations, processes and procedures and accurately relay this information to customers and members.
15. Proper cash handling procedures as well as making sure that all standards of operations are being met.
16. Responsible for inventory controls, checking-in merchandise in accordance with procedures, organization of storage and display areas.
Qualifications
None required
Knowledge
Customer Service Experience. Basic Golf Knowledge Required. High school diploma, GED or equivalent required.
Why Join Us?
* Free on-site parking
* Subsidised lunches while on duty
* Discounted rates for friends and family at Comer Group Hotels
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