PFH Technology are looking for a L2 IT Support Engineer to join our client’s growing team in Waterford.
Contract: 6-month contract with strong possibility of permanent
Location: Onsite Waterford
Start Date: Sept 2024
We are seeking an experienced IT Support Engineer to work onsite with a key client. You will be part of the wider PFH Technology / Ricoh family with access to very strong learning & career pathways.
Key Responsibilities
Resolve helpdesk calls and be the initial point of contact for support
Support PC/laptops/Mobiles both onsite and remote
Setup laptops/PCs in office and onsite
Desktop Support- supporting, troubleshooting
Desktop & Remote Admin- Administering
Supporting all levels of Windows Server from 2003 to 2012
Knowledge of Microsoft Technologies, including Exchange 2010 and Server 2008
Providing support for the Citrix, Exchange, Hyper V and VMWare Environment.
Rollout/configuration/troubleshooting of various off the shelf and custom software
Installation/upgrade/repair of IT hardware and peripherals.
Identify trending issues and escalate when required
Training and educating end users to help them use IT effectively for their work
Liaise with Global IT for tickets escalated above site and chase up for resolution of issues
Assist the infrastructure team for ad-hoc work as required
Key Platforms
Office 365
Citrix, Exchange, Hyper V and VMWare
Qualifications
IT related degree or relevant qualifications highly desirable
Candidates with Microsoft Certifications would prove advantageous
Ability to work collaboratively across multiple teams and phases of project delivery.
Excellent communication and documentation skills.
Experience with IT governance and security policies.
PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.