Assistant Accommodation Manager
Trump International Doonbeg is a coastal haven,
hidden on a sheltered corner of the Wild Atlantic Way where world-class golf
meets an intimate Spa, amazing food and access to the best activities, culture,
heritage and one of the most picturesque settings Ireland has to offer for conferences,
meeting, incentives and special events.
Recognised among the best championship Links
Courses in the world and named best Golf Resort in Ireland by the Irish Golf
Tour Operators Association. At the heart of the resort is the Irish Country
house hotel with one of Irelands best Hotel Restaurants, the Ocean View
Restaurant. And Ocean is a recurring theme, ever present with stunning views of
the rolling waves and the rugged landscape stretching as far as the eye can see
to the Cliffs of Moher.
Certified as a GREAT PLACE TO WORK®, Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living.
Job Title: Assistant Accommodation Manager
Department: Heart of House
Responsible To: Accommodation Manager / Rooms Division Manager
Type
of Contract: Full-time,
Permanent
Main Purpose of Job: To ensure that all guest bedrooms, suites and public areas are serviced and cleaned to a
five-star standard. Directly manage the Housekeeping department and ensures strict compliance with hotels policies and processes.
Liaises
with: Front
Office, Reservations, Maintenance
MAIN
DUTIES
* Supporting the Accommodation Manager in Interviewing, selecting,
training and supervising Accommodation staff to ensure the efficient operation
of the department.
* Ensure consistency of five-star experience through consistent monitoring
of standard operating procedures and ensure adherence to these standards by
regularly and fairly holding staff accountable for their performance.
* Ensure adequate staffing levels and schedule and direct staff in their
work assignments.
* Support the accommodation manager in organising departmental meetings
communicating any pertinent information to the staff, such as room occupancy,
special requirements and VIP needs.
* Rigidly follow and observe all hygiene standards and
ensure staff comply with hotel policy regarding
uniform.
* Liaise with Front Office regarding room moves, VIP
guests, special needs and act on any information given.
* Issue keys, room lists, accommodation assistant check
lists and cleaning schedules to accommodation staff at the beginning of shift
and collect and check them at end of shift.
* Check all work given to the Accommodation Supervisors,
Assistants, Linen Porters and Maintenance throughout the day to ensure
standards are being adhered to.
* Regularly inspect guest rooms, public areas, Back of House and Associate changing area and facilities ensuring
all areas meet the hotel’s five-star standard of cleanliness, maintenance and
presentation.
* Ensure all maintenance work in Suites and public areas
is rectified prior to releasing rooms back to front desk.
* Ensure that company standards for guest services,
décor, and housekeeping services are met or exceeded.
* Ensure Hotel Laundry and Dry Cleaning is addressed to
the standard laid down by the hotel management.
Develop and maintain a strong, productive and vital relationship with
the hotel’s linen company provider.
* Keep abreast of all new research and industry
standards for the delivery of a five-star accommodation experience.
* Maintain a par stock levels of stationary, linen and
amenity requirements in order to ensure consistency in standards.
* Develop and utilise check lists for regular
preventative maintenance and for regular cleaning and upkeep.
* Ensure that all Accommodation department
vehicles’ (vans and buggies) upkeep is monitored and they are regularly and
well maintained.
* Organise appropriate staff training for the use and
safe operation of departmental vehicles.
* Ensure all supply storage areas are clean, tidy and
well maintained.
* Develop a strong, positive and pro-active relationship
with property owners, maintaining regular and ongoing contact.
* Implement systems that
will improve the efficiency of workflow
* Address any guest/owner concerns in a professional and
timely manner and notify Management of same.
* Maintain a strong rapport with all departments in
particular Front Office and ensure that guest needs and satisfaction are
consistently prioritised.
* Attend weekly meetings or briefings as required by
Management.
* Due
to the cyclical nature of the hospitality industry, employees may be required
to work varying schedules to reflect the business needs of the hotel which can
include day, evening or weekend shifts.
OTHER
DUTIES
The above
is not intended to be an exhaustive list and you will be expected to comply
with any reasonable requests or duties as directed by management.
QUALIFYING CRITERIA
* Degree or Diploma in Hospitality Management or equivalent experience.
* Previous supervisory experience
* Knowledge and experience of Forbes five-star
hospitality an advantage.
* Excellent knowledge on how to inspect properties.
* A team
player who is resourceful and self-motivating
* Good organisational and problem-solving skills.
* Customer focused.
* Operates to a very high-quality standard with a keen
eye for detail.
* Positive, can do attitude.
* Excellent communication and interpersonal skills.
* Ability to work flexible hours.
* Ability to remain calm whilst under pressure.
* Additional languages an advantage.
BENEFITS
* Regularly stocked canteen for meals, snacks and
beverages while on duty.
* Discounts in our Spa, Hotel &
Golf course.
* Discounted staff and friends and
family rates available in other group properties in the United States, and the
United Kingdom.
* Free Car parking.
* Regular staff appreciation
initiatives.
* Opportunities to develop and grow
through assisted educational opportunities.
* Sick Benefit scheme.
* Personal locker where required.