Sales Support Specialist - Naas
Irish International Trading Corporation (Cork) Plc, otherwise known as IITC, was established in 1920 and we are immensely proud of having diversified and developed over time to become one of Ireland's leading wholesalers of Hardware, Steel, Wire, Agricultural Plastics, Salt, Bathroom supplies and Plumbing Materials.
The quality, expertise and commitment of our loyal employees has been the foundation of our success and will be the biggest driver of our business in further development. It is this passion about our industries and products which ensures that each of our customers, big and small, receives a bespoke and high-quality customer experience every time that they deal with IITC. Our business is underpinned by our 5 core values: Loyalty, Quality, Integrity, Respect & Inclusiveness, and Unique customer service.
We are continuing our journey of expanding and diversifying our business and we are seeking a proactive and detail-oriented individual to join our team in Naas as a Sales Support Specialist. This role will be instrumental in providing essential administrative and operational support to our sales team, ensuring the smooth execution of sales processes and exceptional customer service. The ideal candidate will possess strong organisational skills, effective communication abilities, and a collaborative mindset to work closely with sales representatives and contribute to the achievement of sales targets.
Key Responsibilities
Sales Order Processing: Assist in the processing of sales orders, ensuring accuracy, completeness, and adherence to company policies and procedures. Coordinate with internal departments, including logistics and finance, to facilitate order fulfilment and invoicing processes. Track order statuses, resolve order-related issues, and communicate updates to customers and sales representatives.
Team Collaboration: Collaborate closely with sales representatives to support their activities, including order processing, customer inquiries, and sales reporting. Serve as a liaison between the sales team and other departments to coordinate efforts and address customer needs effectively. Provide timely and accurate information to sales representatives to enhance their productivity and customer engagement efforts.
Market Insight: Stay informed about market trends, industry developments, and competitor activities to provide valuable insights to the sales team. Assist in market research and analysis to identify potential opportunities and threats, informing strategic decision-making and sales strategies.
Customer Service: Provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction throughout the sales process. Handle customer complaints and escalations in a professional and timely manner, working to achieve positive outcomes and maintain customer loyalty.
Price Administration: Assist in the administration of pricing policies, discounts, and promotions, ensuring accuracy and consistency in pricing across sales transactions. Collaborate with sales representatives and pricing analysts to implement pricing strategies that maximise profitability while remaining competitive in the market.
Customer Engagement: Engage with customers proactively to understand their needs, preferences, and feedback, fostering strong relationships and loyalty. Assist in the development and execution of customer engagement initiatives, such as surveys, feedback mechanisms, and loyalty programs.
Qualifications & Skills:
Bachelor's degree in Business Administration, Marketing, or related field preferred. Prior experience in sales support, customer service, or related roles is advantageous. Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously. Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams and external customers. Proficiency in Microsoft Office suite (Word, Excel, Outlook) and experience with CRM software is desirable. Ability to work independently and as part of a team in a fast-paced, dynamic environment.
Preferred: Experience in the sales or wholesale or retail industry. Knowledge of sales processes, order management systems, and pricing strategies. Demonstrated ability to analyse data and generate reports to support sales activities and decision-making.
What we Offer:
* Appropriate salary package
* Permanent Role
* Digital Wellbeing Platform
* Pension Contributions
* Opportunities for career growth and development
* Further Education Support
* Medical Expenses Reimbursement
* On Site Parking
Our company is committed to equal employment opportunities regardless of age, sexual orientation, gender, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status, genetic information, socio economic or parental status. We base all our employment decisions on merit, job requirements and business needs.
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