Cloud Support Associate
A dynamic and challenging opportunity awaits in Amazon's AWS Support team as a Cloud Support Associate. As a member of this esteemed team, you will be at the forefront of cloud computing technology, assisting global companies to take advantage of innovative services and features.
Job Description:
This role requires collaboration with top engineers worldwide to provide technical support for various cloud services offered by AWS. You will have the chance to develop your skills in a wide range of areas, including Linux/Windows systems administration, database design and optimization, big data analysis, network administration, and DevOps.
Key Responsibilities:
* Leverage groundbreaking technologies to assist customers with their technical inquiries via phone, chat, and email.
* Troubleshoot and solve complex technical problems for AWS customers, driving customer communication during critical events.
* Provide valuable feedback to internal AWS teams on customer experiences and improve related processes.
Profile Division:
The support team will allocate the candidate to the most suitable profile based on their skills and interests. New joiners can learn various technical knowledge and skills through an onboarding process.
Requirements:
* Bachelor's degree achieved or expecting graduation in 2024.
* Flexibility to work weekend shifts as part of a five-day-week offset (Sun-Thurs or Tues-Sat).
* No restrictions on traveling abroad or issuing long-period visas.
* Fluent in English and Korean languages.
PREFERRED QUALIFICATIONS:
* One year or less of experience in Linux/Windows systems administration, database design and optimization, big data analysis, network administration, and DevOps.
* Majored in engineering fields such as CSE/IT/ECE/EEE or MCA with an aggregate of 65% overall.
* Basic knowledge in one or more IT technologies, including Computing / Networking / Databases / Security / Big Data & Analytics / DevOps / Programming.
Desirable Skills:
* Server Admin experience, kernel driver knowledge (Linux/Windows or both).
* Network infrastructure and L7 network device design, construction, and operation.
* ID management, encryption, audit, and management-related product experience.
* IT security-related experience.
* File system, storage service development, and operation.
* Digital content transmission-based construction and operation.
* Application development, deployment, and operation.
* IoT system development, deployment, and operation.
* RDBMS development, management, query tuning, and query analysis improvement.
* Data analysis-based construction and operation.
* Machine learning model development and operation.
* Blockchain technology-based development experience.
* Excellent Korean communication skills (speaking and writing).