Apprentice Service Advisor
We are recruiting a dynamic and ambitious individual to join our team as a Trainee Service Advisor. This is a fantastic career opportunity to train with Ireland's largest motor retail group.
About Us
Joe Duffy Group is Ireland's leading motor retailer, representing 13 brands across 24 locations with a team of 650 employees. We were announced as Ireland's 9th Best Employer in the Sunday Independent in 2023.
Key Responsibilities
* Manage service telephone and walk-in enquiries on behalf of the dealership.
* Qualify service needs and diagnose vehicle running problems where appropriate.
* Establish understanding and an agreement with the customer of the work to be carried out.
* Calculate workshop capacity and manage the handover and administration of Customer Service Vehicles.
* Explain the work carried out on vehicle ensuring customers full understanding and authorisation.
* Maintain safe working practices and abide by the working rules and standards of the dealership.
Attributes
* Proven track record in retail, hospitality or customer services.
* Impeccable appearance and well presented to work in a corporate environment.
* Good oral & written communication skills.
* Excellent organisational skills.
* Able to record accurately all relevant details.
* An ability to absorb and understand technical data and explain it to our customers as required.
Career Development
We have a comprehensive training program in place which is tailored to suit individual's needs and can take six months or more to complete. During this program, you will receive comprehensive training in the Joe Duffy Group process, database management, marketing, customer service and everything you will require to have a successful career in aftersales.
Benefits
* Employee Assistance Programme.
* Industry Leading Training and Progression Plans.
* Life Cover.
* Social Club.
* Bike to Work.
* 20 days annual leave.
* PRSA.