**Job Summary**
The successful candidate will collaborate with the client's IT staff to ensure the smooth installation, management, and maintenance of various systems, including Windows Server 2016, 2019, 2022 (physical & virtual), Windows 10/11 client devices, network devices (firewalls, switches, printers), centralized Wi-Fi systems, ADDS, DNS, DHCP, Intune MDM for mobile device enrollment, and more. This role requires strong problem-solving skills, excellent communication abilities, and experience with multiple software applications.
Key Responsibilities
* Collaborate with Client's IT staff to install, manage, and maintain systems
* Document issues and resolutions in the Helpdesk system and report daily progress
* Act as the first point of contact for IT support, resolving hardware and software issues
* Coordinate with third-level support to log and resolve incidents
* Provide accurate information and guidance on IT services and equipment
* Offer first-level support for user and server operating systems
* Install and configure desktops, servers, and software as needed
* Manage software rollouts and updates using experience and creative problem-solving
Key Skills and Experience
* Network Infrastructure: Strong understanding of TCP/IP fundamentals
* Service Desk Tools: Experience with LogMeIn, TeamViewer, OpenManage, Zendesk, Freshdesk, etc.
* Windows Server: Administration and support in virtual environments (ADDS, DNS, DHCP, file/print services, backups, disaster recovery)
* End User & Network Devices: Deployment and support for PCs, laptops, mobile devices, phones, printers, wireless access points, and switches
* Microsoft Products: Experience with Windows Server, Active Directory, and virtualization
* Communication: Able to explain technical issues clearly to both technical and non-technical audiences
* Problem Solving: Data analysis, risk management, and strategy development
* Educational Software: Experience with SolidWorks, AutoCAD, Compass Cloud, Access-IT, ABTutor, and Uniflow Smartclient is a plus