We are searching for an Assistant Manager and play an important role in delivering exceptional customer service and ensuring smooth shop operations.
The Assistant Manager will lead and manage a dedicated team, focusing on daily operations and supporting the Store Manager. This role focuses on providing the best possible service to customers while nurturing a healthy working environment where all are welcome.
Responsibilities
* Lead and motivate your team to deliver top-notch customer service and maintain operational excellence.
* Promote and embody company values, serving as an ambassador for our brand and championing company culture.
* Oversee daily shop operations, managing workflows, and maintaining high standards during opening and closing.
* Implement business strategies by assigning roles and tasks, managing stock, budgets, and profit & loss to meet organizational goals.
* Ensure compliance with health and safety regulations and legal policies, including HACCP protocols.
* Maintain accurate timekeeping.
* Plan and manage staff rosters, ensuring coverage and scheduling for the shop.
* Keep effective communication with team members and senior management, creating a positive work environment.
Skills and Qualifications
* Minimum of 5 years' experience managing teams of 10 or more people.
* Confident leadership skills to motivate and challenge others to deliver excellence.
* Strong commercial acumen with a proven track record in driving operational standards across the shop.
* Previous experience in rota planning and managing team.
* Excellent team-building and leadership skills with a focus on delivering exceptional customer service.
* Ability to make independent decisions in a busy, customer-focused environment.
* Experience with understanding and creating planograms.
* Strong communication, interpersonal, and leadership skills for effective interaction across departments.
Skills:
Store Support Retail Management Team Leadership Customer Service
Benefits:
Great Benefits Package
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