Customer Strategy & Proposition Delivery Specialist
We are seeking a highly skilled and experienced Customer Strategy & Proposition Delivery Specialist to support the development and delivery of our customer strategy and proposition roadmap for Personal and Business Banking customers.
Key Responsibilities:
* Contribute to and deliver the Customer Strategy and proposition roadmap of strategic and tactical initiatives that build trust and make a difference in the lives of our customers.
* Design the bank-wide customer experience approach for personal and business customers across acquisition, on-boarding, in-life and retention journeys as part of the programme.
* Map customer journeys, identifying pain-points in the Customer Experience to improve new and existing customer journeys.
* Develop and implement plans that bring the Customer Strategy and customer segments to life for colleagues across the Bank including internal comms plans, training and internal customer collateral.
* Work with Business stakeholders to identify opportunities and initiatives to drive continuous improvements for priority segments and identify Key Performance Indicators for measurement of progress.
Requirements:
* 3 + years? experience in strategy, customer experience, continuous improvement, or proposition developments
* Excellent internal and external stakeholder, written and verbal communication and interpersonal skills, with the ability to drive workshops with senior stakeholders.
* Passionate about delivering customer improvements, developing, actionable insights, and solving customer problems.
* Highly organised and effective planning expertise with an understanding and demonstrable application of stakeholder engagement and management of, costs, benefits and quality
This is a 12 Month Fixed Term Contracted position based in PTSB's St. Stephens Green, Co. Dublin. We reserve the right to draw up a shortlist for interview. The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion.