Unijobs on behalf of our public sector client have a requirement for a Services Manager within the Medical Directorate, reporting to the Operations Manager. This is a temporary position, and the duration will be between 17–19 months. This position is fully onsite, based in Dublin 8.
Working 35 hours per week, the successful candidate will be employed as an agency employee and paid an hourly rate equivalent to the annual salary. The salary scale associated with this position is €58,254 - €75,728. The successful candidate will also accrue 30 days annual leave per year and paid Bank Holidays.
Purpose of the Role:
To drive and support the operational service requirements in the Day Services pillar of the MED Directorate, delivering key directorate objectives based on:
* Quality and Safety
* Access
* Flow
* Team
* Resources and Waste
The Directorate Services Manager is a key member of the directorate management team.
Responsibilities:
Accountability
* Analyse demand capacity metrics and ensure services comply with targets.
* Review and analyse resources within the Directorate, suggesting proposals to improve efficiencies, productivity, and service delivery.
* Assist in the implementation of national clinical programmes as directed.
* Oversee administration services, ensuring efficiency, high quality, and adherence to protocols.
* Review administration functions to identify and implement improvements.
* Deputise for the Operations Manager during absences.
Access/Flow
* Understand capacity & demand concepts and metrics and assist the Clinical Director, Operations Manager in designing and delivering KPI data to analyse services and make informed decisions on improvements and service development.
* Ensure services comply with all access protocols, SOP’s and National Programme requirements.
* Ensure all services comply with internal and external targets.
* Review performance indicators and measurement targets in conjunction with the ADON and the directorate team.
* Develop and monitor action plans in conjunction with the speciality leads, ADON and directorate team to address variation in demand and capacity and unmet KPI’s.
* Ensure all service capacity is appropriately, equitably and effectively utilised and facilitate process review to enable service improvements.
* Standardise patient flow processes for effective appointment management, including receipt, triage, appointment scheduling, attendance, non-attendance and follow-up of all appointments.
* Ensure clinic templates are monitored, kept up to date and reviewed as per requirements.
* Conduct waiting list validation exercises as per protocols.
* Support and maintain data collection requirements for evaluation of clinic efficiencies.
Quality
* Support continuous quality improvement working with the directorate team to ensure safety and quality are central to the delivery of all services ensuring a fully patient-focused and centred service.
* Address and review complaints and incidents in a timely manner and develop action plans as appropriate.
* Devise and implement processes to continuously test and measure patient satisfaction within the directorate as required.
* Continuously evaluate the effectiveness of the services and introduce related changes where appropriate and to constantly strive to improve services.
* Audit data collection processes and standards.
* Actively pursue the review, development and implementation of information systems appropriate to relevant service functions.
* Ensure that all administration staff are properly trained in IT functions/programmes, ensuring that staff adhere to agreed practices and protocols and properly input data as required.
Team
* Direct responsibility for the management of all administrative staff.
* Ensure the highest calibre staff are recruited to and retained within the directorate.
* Promote and affect a responsible and accountable culture amongst staff.
* Plan succession management for all administration functions, ensuring that their job descriptions properly describe their functions and responsibilities.
* Monitor absenteeism, staff turnover and staff satisfaction surveys with development of action plans where required.
* Manage staff objective setting (OSR) frameworks and review meetings to support staff development.
* Implement mentoring and development of training programmes for administration staff.
* Ensure that all mandatory training is undertaken to a satisfactory level and promote and facilitate staff training, development within the directorate.
Resources and Planning
* Project manage new initiatives as required.
* Assist the finance department in costing & funding submissions to funding agencies regarding new/increased expenditures and/or reduced income levels.
* Participate in developing financial information in relation to planned service developments in conjunction with the hospital management.
* Assume shared responsibility in the preparation of all budgetary costings, plans and proposals and assist with the development of patient & activity level costing information.
* Review and monitor the financial performance/spend/income of the Directorate on a monthly basis and provide supporting value-added information to promote effective decision making.
* Recommend and promote cost control initiatives when deemed necessary.
* Ensure that all procurement regulatory, legislative and other associated standards are fully met at all times.
* Develop business plans and Service Level Agreements (SLA’s) to support service requirements/developments.
* Ensure income generation scope is maximised particularly in relation to statutory charge processes.
Other Duties
* Deputise for senior personnel during absences as needed.
* Act as a member of relevant committees or working groups.
* Comply with Health and Safety regulations as outlined in the Safety, Health and Welfare Act 2005.
Academic/Professional Qualifications and/or Relevant Experience:
Required:
* Sufficient administrative capacity to discharge the functions of the grade.
* 2 years’ management experience.
* Previous experience managing IPDC and OPD services.
Required:
* Proficient in IT skills (Word, Excel, PowerPoint, Outlook).
* Strong analytical skills.
This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role.
Unijobs is an equal opportunities employer.
Seniority level
* Mid-Senior level
Employment type
* Temporary
Job function
* Consulting, Information Technology, and Management
Industries
* IT Services and IT Consulting, Hospitals and Health Care, and Hospitals
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