Job Title: Customer Support & Parts Coordinator
This is an exciting opportunity for a detail-oriented and customer-focused professional to play a key role in the aftersales and spare parts department, ensuring first-class service and technical support to customers.
The Role
As a Customer Support & Parts Coordinator, you will be responsible for identifying, sourcing, and coordinating spare parts for customers and field engineers.
* Act as the first point of contact for customer enquiries via phone and email.
* Identify and source spare parts using online machine manuals and technical diagrams.
* Provide customers with parts availability, pricing, and lead time information.
* Support field engineers by ensuring timely sourcing and delivery of necessary parts.
* Maintain an accurate stock control system to ensure efficient parts availability.
* Process warranty returns and liaise with suppliers to resolve any issues.
* Coordinate courier transportation of parts, ensuring timely and accurate deliveries.
* Ensure all paperwork related to orders, inventory, and shipments is completed accurately.
* Work collaboratively to ensure the Parts & Aftersales Department runs smoothly and efficiently.
Requirements
* GCSEs including Maths and English or equivalent qualification.
* Experience working in a customer service, aftersales, or parts support role.
* Ability to organise, prioritise, and manage workload efficiently.
* Strong communication skills, both verbal and written.
* Proficiency in Microsoft Office and other inventory management systems.
* The ability to work under pressure and problem-solve efficiently.
* Knowledge of the woodworking or metalworking machinery industry (desirable but not essential).
About Us
We are a leading machinery and equipment specialist seeking an experienced Customer Support & Parts Coordinator to join our growing team.
What We Offer
* £25,000 - £35,000 per annum, depending on experience.
* 30 days annual leave.
* Company pension scheme.
* Onsite car parking.
* Full training provided to ensure success in the role.
* Permanent, full-time position with long-term career prospects.
Location
Based in Moneymore, Northern Ireland.
Full-time, Monday to Friday.