We are currently recruiting for an Assistant Front of House Manager to join our team at Kilkea Castle, a certified Great Place to Work.
Our hotel is a 140-bedroom resort set on 180 acres of landscaped gardens and ancient woodland. We offer a tranquil spa, a challenging 18-hole championship golf course, and a world-class culinary experience.
Job Description
The successful candidate will be responsible for ensuring consistent quality of customer service, providing guests with a memorable stay, and supporting team members on a daily basis.
Key Responsibilities:
* To assist the FOH Manager with all responsibilities of the front office department, managing and monitoring employees while ensuring guests receive prompt and courteous service.
* Communicate expectations to team members through departmental orientation, training programs, performance reviews, monthly departmental meetings, and daily team briefings.
* Assist with the recruitment of the front desk team, ensuring a strong talent bank is in place.
* Ensure any staff on duty follow required procedures during their shift and delegate tasks to team members.
* Assist FOH Manager in completing weekly/fortnightly rotas and conduct monthly departmental meetings.
* Liaise with accounts regarding any ledger or other queries, and take any action required.
* Maximise in-house selling and encourage other staff on duty to do so.
* To understand and carry out reservation procedures to Company standard and liaise with Reservations with regards to book-outs/no-shows.
* To develop, motivate, and carry out one-to-one reviews, job chats, and appraisals of all Front Office staff.
* Report any comments, complaints, and compliments to Senior Management.
* Ensure necessary operational tools and supplies are available to employees to carry out their duties effectively.
* To assist FOH Manager with controlling and analysing departmental costs to ensure performance against budgets set.
* To maintain appropriate standards of conduct, dress, hygiene, and appearance of front office team members and ensure high level of personal/work cleanliness within the department.
* To perform varied shifts each week to ensure maximum coverage of the department over the course of any stated week.
* Ensure all duties are carried out in a safe manner in regard to Health & Safety of themselves, fellow team members, and guests.
* Carry out additional duties as assigned by Senior Management.
* Establish and maintain effective internal communication, including daily and monthly meetings with all housekeeping staff, ensuring optimum teamwork and productivity.
* To attend training meetings/seminars as requested and train new members of staff to required standard.
Requirements
* Previous experience in a similar role in a 3 or 4-star hotel preferred.
* Working knowledge of Hot Soft or similar hotel software an advantage.
* Professionalism and competency abilities in terms of operational/technical skills.
* Efficiency in controlling departmental labour costs and in team development.
* Problem-solving, leadership, and excellent customer service skills, as well as punctuality in all aspects of work duties.
* Enthusiasm, passion, and interest in their work and what they do.
* Commitment to continuous improvement.
* Compliance with company policies and procedures.
* Ability to embrace change, to learn, and to adapt to new methods/systems.