Chief Operating Officer Role
This is a senior leadership position that requires strategic oversight across tenant services, housing, and property management within the organisation.
The successful candidate will have extensive experience in housing or property services and a strong track record in delivering change, motivating teams, and driving business performance.
* Strategic Leadership: Develop strategies for operational areas, drive innovation, and position the organisation as a leader in the housing sector.
* Team Leadership: Lead change management initiatives, support growth programs, and promote a collaborative leadership culture.
* Operational Delivery: Ensure that housing services, including tenant engagement, asset management, and repairs, meet financial and regulatory targets.
* Compliance & Risk Management: Oversee regulatory compliance, mitigate risks, and ensure robust internal controls.
* Performance Management: Foster a performance-driven culture focused on delivering high-quality, customer-centered services.
* External Relationships: Build and maintain relationships with external stakeholders, policy makers, and contractors to support growth and influence sector thinking.
Person Specification:
* Qualifications: Professional accreditation (e.g., CiH or RICS) and continuous professional development.
* Experience: Extensive senior-level experience in housing or property services, with a strong track record in delivering change, motivating teams, and driving business performance.
* Skills: Strong leadership, communication, risk management, and commercial acumen, with a passion for affordable housing.
* Attributes: Integrity, tenacity, collaboration, and a commitment to learning and service quality.