Job Description
The Verification Officer will report to the Regional Supervisor and be responsible for processing driving licence applications within a defined timeframe. This includes ensuring highest standards of customer service are achieved, including compliance with Identity Validation, Document Validation and NDLSFO Business Rules.
Main Responsibilities
* Process driving licence applications within a defined timeframe and ensure the highest standards of customer services are achieved.
* Ensure the utmost due diligence is applied to all documents and image / signature captures uploaded to the NDLS Front Office Solution.
* Ensure compliance with utilisation of the Front Office Solution and Dual Screen Technology.
* Complete on-site and virtual training as required and ensure appropriate training records are completed and returned as directed by your supervisor.
* Ensure all mandatory courses are completed in a timely manner as defined by your supervisor.
* Ensure a full understanding of SOP's and procedures manual along with any additional support material issued during the life cycle of the Verification Officer role.
* Report any serious discrepancies, security breaches or any breaches to data immediately to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager and Head of Security.
Requirements
* Leaving Certificate and/or FETAC 5 skills certificate or greater.
* Dynamic, confident, and motivated individual with a proven track record within the Service Delivery Sector.
* Strong customer service focus and experience.
* Fluency in both written and oral English – excellent documentation skills required.
* Use of a Car & a Full Clean Driving Licence an advantage.
* Excellent communication skills vital for this role.
* Accuracy and attention to detail is critical.
* Ability to work under own initiative without regular supervision or as part of a team.
* Initiative and excellent problem-solving skills in a fast-paced environment.
* Effective interpersonal skills – able to develop positive working relationships with people at all levels, with SGS colleagues and external clients/customers.
* Excellent PC Proficiency and knowledge of MS Office applications.
About Us
We are SGS, the world's leading Inspection, Verification, Testing and Certification company. We are recognised as the global benchmark for sustainability, quality and integrity. With 99,600 employees across our 2,600 offices and laboratories worldwide, we are working together to enable a better, safer and more interconnected world.
We provide independent services worldwide that make a difference in people's lives across Testing, Inspection and Certification. We also offer training and consultancy services to ensure your organisation stays up with the latest developments in standards, regulation and technology across all industries.
About the Role
This role would require the successful candidate to be responsible for processing driving licence applications, including customer registration, verification, authentication, and payment processing activities.
The network of NDLS Centres is responsible for processing driver licence applications in 34 NDLS Centres across Ireland on behalf of our Client the Road Safety Authority.