Company DescriptionThis position entails understanding the customers’ needs, identifying new sales opportunities through calls and emails and helping Key Account Managers close sales deals. It also includes delivering first-line support to valued Customers, Distributors and regional sales staff in our markets with reference to multi-disciplined processes including Quotations, Sales Order processing, system set-up and maintenance. This role is the main point of contact for the customers, to resolve queries and provide solutions in partnership with staff in Sales, Operations, Supply Chain, Distribution and Finance departments.Job DescriptionDeveloping new sales opportunities using outbound cold emails, cold calls and lead follow-upsCommunicating with customers to understand their needs and requirements and identify sales opportunitiesExplaining and demonstrating the functions and features of products and servicesMaintaining and improving the database of prospects.Keeping up to date with product and service information and competitor offeringsBe the main point of contact for the Customer/ Distributors/ Regional Sales StaffUnderstanding of client’s demand both direct and through distribution, regularly analyze and anticipate future trends & input any insights into demand planningMaintain open backlog to avoid customers supply issuesResponsible for processing Customer Purchase orders accurately and in a timely mannerWork with the customer to resolve queries and provide solutions using the CRM or other Element six tool'sQuotations processing IAW with Customer RequestsEnsure the integrity of customer profiles on both ERP and CRM systemsConsignment ManagementCustomer Pricing, Credit & Returns ProcessLiaise with Supply chain, Production, distribution and finance to update on customer requirementsAssist your colleagues as the business demands & provide back-up during times of leaveTake responsibility for other duties defined by the business that may be required from time to timeResponsible for optimising work procedures as part of our ongoing continuous improvementSupport Key Account Managers to provide excellent service to our customersParticipate and Support customer centric team initiativesProvide Training & Support to New Team MembersQualificationsCriteria/skillsThe successful candidate will have strong problem-solving skills with a can-do attitude and is interested in a challenge. Self-Motivation: Demonstrates a high level of initiative and independence in pursuing goals and tasks.Collaborative Spirit: Works well with diverse teams while maintaining individuality. Self-Driven: Highly motivated to achieve goals and complete tasks autonomously.Resilience: Maintains focus and determination in the face of setbacks or challenges.Visionary Leadership: Inspires and motivates others with a clear and compelling vision.Independent Decision-Making: Confidently makes decisions without needing constant guidance or approval.Creative Ideation: Generates original ideas and concepts that push boundaries.Critical Thinking: Analyzes situations and problems from multiple perspectives to find the best solutions.Innovative Problem-Solving: Uses out-of-the-box thinking to tackle complex challenges.Effective Communication: Clearly articulates thoughts and ideas, even when they differ from the norm.Adaptability: Comfortable with ambiguity and quickly adjusts to new situations and environmentsContinuous Learning: Actively seeks out new knowledge and experiences to enhance skills and perspectives.Accuracy and attention to detailEducation & ExperienceMinimum 3 years professional experience in a detailed and complex Inside Sales, Customer Service or Sales Support position within a multinational company is essentialExperience of working with JD Edwards or related ERP systemsExperience of working with CRM system is an advantageProficient in the use of Microsoft office packagesThird Level qualification in Business or equivalent discipline an advantageThe ideal candidateThe ideal candidate will be a confident, articulate and professional solution provider. He/she will have the ability work on their own initiative while also working as part of a team. The person will have an interest in trouble shooting, process improvement capability, ability to engage and work effectively with people at all levels within and external to the Company and capability to handle pressure when situations require. Willing and want to work in an environment that allows initiative and requires flexibility.