Customer Service Representative
Job Title: Customer Service Representative
Location: Greenough Business Park, Rathcoole (Must live 30 minutes away)
Salary: €28,860K per annum
Working Hours: Mon-Fri, 9am-5.30pm
We have an exciting opportunity for you to join our vibrant team in our award-winning Customer Care department, based at our Dublin office. At Lyreco, providing every customer with excellent quality service is our number one priority. Due to our ongoing commitment to our customers, we are looking to expand the team to continue to offer an exceptional service.
As a Customer Service Representative, you will be responsible for:
1. Providing customers with the highest level of customer experience
2. Working to deadlines while providing quality customer service
3. Updating and maintaining customer records on an ongoing basis
4. Providing support to our field-based and inside sales teams
5. Promoting products on calls, in line with relevant promotional activity
6. Being flexible in providing support for other teams when required
The ideal Customer Service Representative will:
1. Have excellent communication skills with the ability to articulate messages and build trust with customers and colleagues
2. Have an excellent telephone manner and customer rapport skills to deliver the best customer care experience
3. Be able to work as part of a team and achieve common goals
4. Be highly organized with excellent attention to detail
5. Be computer literate
Lyreco Benefits:
1. 23 days holiday + BH
2. Company Pension
3. Private Medical Insurance (after completion of one year's service)
4. Life Assurance
5. Employee Assistance Programme
6. Free on-site parking
7. Cycle to Work Scheme
8. Retail Vouchers
9. Eye care vouchers
If this sounds like something you may be interested in, please Apply Now!
As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do, including our staff, customers, suppliers, and our local community.
We're committed to the wellbeing of all our staff and to the sustainability of our environment.
Agency CVs will not be accepted.
The Lyreco Group is the European Leader and the third largest distributor of workplace products and services in the world. A privately-owned company since 1926, Lyreco is now present in 25 countries with 13 partners in 15 additional countries, operating in 40 different countries across the globe.
A global workplace solutions company with 12,000 employees, Lyreco’s mission is to deliver sustainably what any workplace needs, so its people can focus on what matters most. We are pioneers, today and tomorrow, in delivering what any workplace needs, from workplace products to services, anywhere you work.
Our Values
With our core values of Excellence, Passion, Respect, and Agility driving every decision, we aim to deliver a great working day for our people and our customers. We strive for perfection in everything we do, and we really care for our customers. We believe in trust, respect, and ethical behavior, and we remain agile with our ability to anticipate, innovate, and adapt to change.
#J-18808-Ljbffr