Job
description – Night Porter
TTrump International Doonbeg is a coastal haven, hidden
on a sheltered corner of the Wild Atlantic Way where world-class golf meets an
intimate Spa, amazing food and access to the best activities, culture, heritage
and one of the most picturesque settings Ireland has to offer for conferences,
meeting, incentives and special events.
Recognised among the best championship Links Courses
in the world and named best Golf Resort in Ireland by the Irish Golf Tour
Operators Association. At the heart of the resort is the Irish Country house
hotel with one of Irelands best Hotel Restaurants, the Ocean View Restaurant.
And Ocean is a recurring theme, ever present with stunning views of the rolling
waves and the rugged landscape stretching as far as the eye can see to the
Cliffs of Moher.
Certified as a BEST PLACE TO WORK®, Trump
International Doonbeg is home to a proud and motivated workforce of over 300
staff during high season, offering a world class 5 Star Hotel workplace, with
the beauty and balance of west Clare living.
Job Title: Night Porter
Department: Front Office
Responsible To: Night Manager / Rooms Division Manager
Main Purpose of Job: Reporting to the Night Manager, the Night Porter will assist the Night
team in meeting the variety of guest requests that may arise, helping to create a
pleasant and memorable stay for our guests.
Liaises
with: All
Hotel Departments
MAIN
DUTIES
In the event that a guest is late arriving from his/her destination,
check-in procedures will be required to be carried out.The guest will be required to be brought to his /her suite and all
provision made to ensure that he/she is made comfortable and any food and
beverage requirements that he/she may have is catered for.Porterage service in the Courtyard, Suites, and lodge.Guest service within the Courtyard, Suites and lodge.Room Service/Bar Service as requested by guest/member/owner.Cleaning duties or any other duties outlined by t the Front Office
manager/Night Auditor on a daily, weekly, or monthly basis.Ensuring that all bar service is adhered to, in relation to our
licensing restrictions.Ensuring all fire and safety procedures have been carried out and
recorded, as per your remit.Ensuring the safety/security and comfort of our members / guests and
owners at all times by monitoring all areas of vulnerability i.e. machinery / doors
/ equipment / gas fires and or cookers etc.To perform the Night Audit procedures, if required.To carry out any cleaning duties as indicated by the Night Manager on a
daily / weekly / or monthly basis.Check-out procedures, if guest is checking-out before Front Desk
commence in the morning.
OTHER
DUTIES
The above is not intended
to be an exhaustive list and you will be expected to comply with any reasonable
requests or duties as directed by management.
QUALIFYING
CRITERIA
A friendly out
going, honest person.Demonstrates
good communication skills.Previous
customer/service position desirable.Well presented.Displays
evidence of good initiative.Does not mind
working Night shifts.A good listener.Be able to
anticipate Guests Needs.Discretion.Computer
literate.Strong team
player.Excellent
communication skills.Positive
attitude, cheerful and courteous demeanour.
BENEFITS
Regularly stocked canteen for meals, snacks and beverages while on duty.Discounts in our Spa, Hotel & Golf course.Discounted staff and friends and family
rates available in other group properties in the United States, and the
United Kingdom.Free Car parking.Regular staff appreciation initiatives.Opportunities to develop and grow through assisted
educational opportunities.Sick Benefit scheme.Personal locker where
required.