Social network you want to login/join with:
Customer Data, Insights & Reporting Manager
Client:
Abrivia Recruitment Specialists
Location:
Ireland
Job Category:
Other
EU work permit required:
Yes
Job Reference:
55e15232a88c
Job Views:
132
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
Customer Data, Insights & Reporting Manager
Aviation | Dublin/ Hybrid
Attractive Package
Our client, a major player in the Aviation sector, is currently in search of a Customer Data, Insights & Reporting Manager to join their Dublin HQ.
We are seeking an experienced Data, Insights & Reporting Manager to lead a newly integrated Data, Insights and Reporting function. This role is pivotal in aligning data analytics efforts across the Customer department, driving performance metrics, and ensuring data integrity and quality.
If you are passionate about data and have a knack for leadership, this role is for you.
Your role:
1. Build, lead, and manage a team of data analysts and reporting specialists.
2. Provide leadership, guidance, and coaching to ensure the highest standards of project delivery.
3. Design and implement a comprehensive data and reporting strategy for the contact centre.
4. Collaborate with stakeholders to understand and address their data-driven decisioning needs.
5. Develop KPIs to measure the effectiveness of acquisition, conversion, and service functions.
6. Ensure consistent, accurate, and reconciled data sources for MI/BI, Analytics, and Reporting.
7. Define, design, and manage dashboards and data products to inform all management levels.
8. Maintain data models, reporting processes, dashboards, and templates to support key stakeholder teams.
9. Partner with IT, Data & Analytics, and other departments to ensure data security, privacy, and compliance.
10. Drive customer-centric and data-driven solutions across the airline by collaborating with peers and colleagues.
What’s in it for you:
1. Attractive salary & bonus
2. Flexible working environment office/ WFH.
3. Subsidised health plan.
4. Personal training and development budget.
#J-18808-Ljbffr