Job Title: Community and Hospital Services Manager
Department: Services
Reporting to: Director of Services
Contract Type: Specific Purpose Contract – MAT leave cover
Hours of work: Full Time (35 Hours/week) – some evening and weekend work may be required, but advance notice will be given.
Location: Variable. Typically: Dublin 4 office 1 day per week; on the road (Dublin and nationwide site visits) 3 days per week; remote/ home working 1 day per week.
Direct Reports: Daffodil Centre Team Leads, and Community Team
WHO WE ARE
The Irish Cancer Society is a community of patients, survivors, volunteers, supporters, health and social care professionals and researchers. Together, we are working to save lives and improve the lives of people affected by cancer.
Our services are available for anyone affected by cancer. Our team of specialist cancer nurses assess the complex needs of Service Users to provide cancer related information and education on a wide range of topics, emotional support, and signposting/referring to services both internally and externally.
This newly created role is responsible for leading the teams working across these areas to ensure that people affected by cancer have access to the information, education, supports and services that they need. They will work closely and in partnership with cancer directorate staff, external community partners, and internal colleagues, to develop, design and implement ways to integrate Irish Cancer Society supports and services into patient pathways, and community settings, and to support the Irish Cancer Society strategy, the National Cancer Strategy, and the goals of cancer teams across the country.
YOU WILL
* Be responsible for the leadership and management of Hospital Daffodil Centres, and the community delivery of Services
* Physically be present in these settings on a regular basis, to support staff, maintain relationships and champion the patient experience across the Service
* Support the integration of Irish Cancer Society services in clinical and non-clinical pathways, both in the hospital and community.
* Build and maintain strong and effective relationships with cancer stakeholders across the ecosystem.
* Support the Irish Cancer Society to fulfil its strategy, meet targets, and increase the reach of our services to anyone impacted by cancer.
* Work closely with Cancer Directorates in hospitals to ensure our Services are fully integrated into the patient pathways, and evolve as the patients needs evolve.
* Develop new and innovative models for the delivery of or referral to Irish Cancer Society services, that support our strategy, the National Cancer Strategy and our partners’ strategies.
* Work with stakeholders in the community to embed our Services in the relevant statutory and non-statutory organisations, to increase our reach.
* Maintain a knowledge base on developments in cancer care and of resources/services for cancer patients.
* Develop and monitor budgets in accordance with the Irish Cancer Society’s financial policies.
Quality, management and operational excellence
* Continually seek out innovative ways to develop our Daffodil Centre services and supports, and improve the efficiency and effectiveness of the work of the centres.
* Input into the ongoing development of our CRM to capture information relevant to our Service Users.
* Regularly review and refresh operational policies, in line with best practice, and the development of our services.
* Assess and analyse Daffodil Centre activity (qualitative and quantitative) and use this data and insight to identify improvements and changes.
* Produce and develop impactful reports to share with relevant stakeholders detailing activity and showcasing the impact of our work.
* Ensure practices and standards in the Daffodil Centres comply with HIQA and JCI standards.
Relationships and stakeholder management
* Establish and maintain positive working relationships with the hospitals’ cancer directorates.
* Attend Daffodil Centre steering group meetings, strategic partnership governance groups, and other key stakeholders meetings and groups.
* Create and maintain positive working relationships with Primary Care Teams, GPs, Cancer Support Centres, and Community Organisations.
* Collaborate with the Services Team and all other relevant departments in the Irish Cancer Society on projects and day to day activities.
* Promote and champion Irish Cancer Society services and our Daffodil Centres.
Team leadership
* Ensure that all members of the team have access to, and participate in, peer support and supervision.
* Lead a high-performing team, ensuring the development and advancement of staff.
* Identify training and educational needs of the staff, and develop systems to ensure skills and competencies are developed and nurtured.
WHO YOU ARE
The right candidate for this role is:
* A people person: you are able to engage with staff, volunteers, clinicians, CEOs and understand what makes people tick.
* Flexible: This role requires a lot of travel, and you will need access to your own car.
* Technologically savvy: you’re comfortable using digital and technology tools for the management and delivery of programmes.
* A great communicator: you are able to communicate effectively across multiple channels.
* A leader: you are able to positively lead people to meet their goals.
* Organised: you are able to manage lots of different tasks at the same time.
YOUR QUALIFICATIONS AND EXPERIENCE
* Registered General Nurse, on the active register of the Nursing and Midwifery Board of Ireland (NMBI)
* Nursing management experience, typically c. 5 years of management experience in a comparable role.
* Experience in the development or enhancement of patient pathways (clinical or non-clinical) and new service development is desirable.
* Experience in Community Outreach development and implementation, preferably in the voluntary sector.
The closing date for applications is Wednesday 2nd April 2025
Please note all CVs are logged through a third-party system for processing.
WE DO NOT REQUIRE THE ASSISTANCE OF AGENCIES
Some of our benefits:
* 23 days Annual Leave a year or Pro Rata equivalent, plus public holidays, Good Friday and Christmas Eve (if it falls on a working day)
* Service Days - Additional days awarded to reflect long service with the Society.
* Sick Pay Scheme (following Probationary period)
* Flexitime
* Defined Contribution Pension Scheme (after 6 months)
* Group membership for VHI and HSF (health plans)
* Bus/Rail Ticket Scheme and Cycle to Work Scheme
* Death In Service Benefit (from commencement of employment)
* Paid Family Leave (Maternity, Paternity, Adoptive, Force Majeure and compassionate Leave)
* Learning and Development Programmes
* Educational Assistance (Study and Examination Leave)
* Employee Assistance Programme (EAP)
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