Job Title: Assistant Store Manager
About Giorgio Armani
The Armani Group is a leading luxury fashion and cosmetics company, with a global presence across 30 countries. Founded in Italy in 1975, the company has expanded its offer to include eyewear, watches, jewelry, furniture, and home decor.
Role Overview
We are seeking an experienced Assistant Store Manager to support the overall success of our store at Kildare Village. As a key member of our team, you will play a pivotal role in day-to-day operations, driving sales, delivering exceptional customer service, and guiding a team towards profitability and growth.
Responsibilities
* Analyse sales and performance data to identify trends, opportunities, and areas for improvement, providing recommendations to the Store Manager.
* Train and empower the store team to deliver exceptional performance in all areas of responsibility, including product skills, customer service, CRM, visual merchandising, remote sales, and shop floor sales.
* Ensure all team payroll changes are communicated to HR.
* Support the Store Manager in effectively managing the staff rota to ensure floor coverage and smooth store operations.
* Assist the Store Manager in completing administrative responsibilities, such as sales reports, petty cash management, shipping records, vendor records, and HR records.
* Build and maintain relationships with customers, actively engaging in building customer loyalty.
* Assist the Store Manager in conducting daily team briefings.
* Support Store Manager in team recruitment, onboarding, and training of new staff.
* Oversee the delivery of goods to ensure timely and efficient stock management.
* Support career growth by identifying potential paths and encouraging professional development while continuously reviewing team performance.
* Address employee concerns, conflicts, and issues with a supportive and empathetic approach.
Qualifications
* Excellent leadership and team management skills, with the ability to motivate and develop a diverse team.
* Excellent communication and interpersonal skills.
* Strong organisational and time management abilities with attention to detail.
* Knowledge of visual merchandising standards and inventory management.
* Ability to analyse data and make data-driven decisions.
* Strong sales and customer service orientation, with the ability to build and maintain customer relationships.
* Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Benefits
* Competitive salary and bonus opportunities.
* Generous employee discount on all Giorgio Armani products.
* Employee Assistance Program (EAP) - providing access to medical and mental health support services.
* Exciting career development opportunities within a global luxury fashion brand.
* Vibrant and inclusive work environment that fosters creativity and personal growth.
EEO Statement
Giorgio Armani is committed to treating all current and prospective employees equally, without discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.