Job Title: Cloud Support Engineer
At Amazon Web Services (AWS), we are seeking highly skilled and experienced professionals to join our team as Cloud Support Engineers. As a Cloud Support Engineer, you will be responsible for providing exceptional support to our customers who are leveraging AWS services to run their mission-critical applications.
We are looking for individuals with advanced experience in cloud computing technologies, including Apache Hadoop, Apache Spark, Apache Hive, and Presto. You should have excellent knowledge of Hadoop architecture, administration, and support. In addition, you should have 3+ years of experience with a Bachelor's degree in Information Science/Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field.
Key Responsibilities:
* Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
* Drive customer communication during critical events.
* Drive projects that improve support-related processes and our customers' technical support experience.
* Write tutorials, how-to videos, and other technical articles for the developer community.
* Work on critical, highly complex customer problems that may span multiple AWS services.
What You Will Learn:
* You will learn and use groundbreaking technologies.
* You will apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
* You will interact with leading engineers around the world.
* You will partner with Amazon Web Services teams to help reproduce and resolve customer issues.
Preferred Qualifications:
* Expert experience in Data Lake architecture and administration.
* Prior work experience with AWS - any or all of EC2, VPC, S3, RDS, EMR, Glue, SageMaker.
* Expert understanding of distributed computing principles and their application in the cloud.
* Good understanding of distributed computing environments.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.