Digital Account Manager
Accenture Dublin, Ireland
Posted: 13 days ago | Type: Permanent | Salary: Competitive
About Accenture & Accenture Song
Accenture is a leading professional services company that provides a wide range of services including strategy and consulting, data and analytics, technology and operation services worldwide. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.
Accenture Song is our customer organisation and works with clients across their marketing, sales and services functions. We create growth through relevance for our clients and provide a creative playground of imagination and technology.
The Role:
We're looking for an Account Manager to join our team managing a range of projects from social to digital through to CRM and loyalty. A big focus of this role will involve managing a large retail client's full digital and social portfolio.
It is a fast-paced retail account with multiple moving parts and stakeholders. We need someone that can earn the trust of the client and internal team quickly, so you become the 'go-to' for all things on projects, knowing exactly what is always going on. Additionally, our Account Managers must be adept in asking the right questions to identify the best course of action and thinking laterally.
Key Responsibilities:
* Management of the Brands Weekly social and digital - working with a strategist, a small creative team, and studio to deliver multiple weekly campaigns to engage different segments.
* Management of campaigns aligning with key dates in the retail calendar and key retail periods (easter, Back to School, Christmas etc).
* Management of Inter-agency relationships and Client IAT responses. Working closely with technology consultants across multiple campaigns at once.
* Update client status reports, send contact reports and support day-to-day management of the Brand account.
Across all items above - track performance and work with wider team to identify opportunities to increase effectiveness via A/B testing and reactive cultural moments.
A bit about you:
* Experience working with a multi-disciplinary agency team; being a 'go-to' for client and internal team.
* Experience in digital marketing, social content and CRM - confident in guiding the team and clients through creative development and briefing/reviewing work.
* Organised and proactive - knows exactly what's happening on projects today, next week and next month to gather people and information as required to guarantee progress.
* Be an omni-channel thinker. Experienced overseeing digital comms, content and experiences.
* Experience with retail brands is valued, but not mandatory.
* Have high standards and hold the team (and yourself) accountable.
* Obsesses over the detail and always be ahead of the client to anticipate and manage change.
* Be personable and strong communicator to influence client and team decisions.
* Have the ability and appetite to help grow the account - supporting the business leads and create growth opportunities through strategic recommendations.
* Be obsessed with all things cultural, social, and digital and technology.
Does this appeal to you? If so, we wish to hear from you.
At Accenture Ireland, in addition to a competitive base salary, you will also have an extensive benefits package which includes pension, private health insurance, emergency caring facilities, and 2 days' leave per year for charitable work of your choice! Flexible working arrangements can be discussed depending on the position.
Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at accessIErecruitment@accenture.com.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as applicable by law.
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