Our client, the Competition and Consumer Protection Commission (CCPC), is seeking a Digital Content Development Manager (HEO).
Division Overview Our Communications Division promotes public awareness and understanding of the role of the CCPC.
We empower consumers with information and education on consumer rights, personal finance, competition law, and product safety.
Our tools include our website, helpline, social media accounts, marketing campaigns, public relations, stakeholder engagement, and education programmes.
We also engage with the business community and other stakeholders through our information, advocacy, and compliance activities.
Our Communications Division has a three-pillar structure, with each pillar led by a Deputy Director at Assistant Principal Higher grade.
The Role:
The CCPC is seeking to recruit a Digital Content Development Manager to work in our Website Unit.
Reporting to the Head of Unit, the Digital Content Development Manager role is critical to the delivery of a new CCPC website and transforming the approach to digital content production and management.
The over-arching ambition for this role is to deliver an excellent new website and website content, focused on user experience and growing the new website organic traffic via best-in-class content and SEO, increase website visitor engagement through the quality, utility, and accessibility of content, and establish metrics to measure and manage this.
The Successful Candidate:
The successful candidate will be an experienced and motivated digital content manager with excellent written communication and verbal reasoning skills, proven experience in website publishing, SEO, and accessibility standards, project and agency management skills, and a passion for producing great digital content in all its formats.
They must be proficient in WordPress and ideally other market-leading content management systems.
They will have experience and knowledge of good information architecture, optimal Search Engine Optimisation (SEO), and web accessibility standards for content production and publishing.
Key Responsibilities:
Lead the comprehensive audit of the current content and outbound links on the website.
Deliver the website information architecture, content, and SEO strategy for the new website launch in Q1 2026.Prepare and lead the briefing to 3rd party content producers.
Lead the production of content for the Consumer Rights and How to Complain sections of the website.
Formulate a robust and efficient content approval process.
Manage and develop the Digital Content Executive.
Monitor and analyse content performance metrics.
Ensure compliance of all content deliverables with the CCPC brand and tone of voice.
Essential:
Minimum of four years' relevant experience in website management.
High degree of proficiency with WordPress and other content management systems.
Experience in SEO, accessibility standards, and digital content creation.
Excellent written communication and copywriting skills.
Previous experience with website FAQs and chatbots.
Strong interpersonal skills and proven project management delivery.
Application Process:
To apply for this opportunity, candidates must submit the application form before the closing date for applications.
The application form can be found here: To apply for this role, please submit a one-page cover letter outlining your interest in the role and how your skills meet the essential requirements, along with an up-to-date CV.
The deadline for applications is 12 noon, Monday, 3rd March 2025.
For queries, please contact:
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